Customer Service Assistant - Canterbury

About the team: The Branch Network prides itself with being the brand representative on the high street. Our 6 branches and 3 agencies are advocates for providing a superior customer experience and to support our customers to achieve their savings goals. Our philosophy: Before you read on, we’d like you to know that we’re committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow: Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages. What you will be doing: In this role, you will have the opportunity to deliver a consistently high standard of customer service whilst completing banking transactions as requested in our Canterbury Branch. Your responsibilities will include: Building rapport face to face with our customers in a busy branch environment Accurately processing transactions and amendments on various types of savings accounts, such as: deposits and withdrawals; faster payments/CHAPS; amending account/customer details; registering bereavements/Power of attorneys Handling large sums of cash Opening new savings accounts Carrying out the daily banking within the branch Overseeing G4S collections and deliveries Identifying and supporting our vulnerable customers Please note this is a fixed term contract for a period of 12 months The hours of work will be 35 hours per week to be worked between Monday – Friday 9am – 5pm, plus a minimum of 2 Saturdays per month from 9am – 12.30pm. Time back in lieu will be given for Saturdays worked. If you enjoy speaking with different types of customers, helping others and problem solving – this is the perfect opportunity for you! In return for your commitment: Please use this link to see the fantastic benefits available at OSB: Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: Previous experience in a customer facing environment Experience in cash handling GCSE’s or equivalent in Maths and English What to do next If this sounds like you, please apply now! If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. INDLP