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- Tasks: Engage with mortgage intermediaries, answering queries and providing top-notch customer service.
- Company: Join OSB Group, a passionate specialist mortgage lender and retail savings bank.
- Benefits: Enjoy a £25,000 salary, hybrid working, and enhanced family-focused benefits.
- Why this job: Be part of a supportive team with clear career progression and a collaborative culture.
- Qualifications: Customer service experience and strong communication skills are essential; financial services experience is a plus.
- Other info: We embrace diversity and encourage all backgrounds to apply, even if you don't meet every requirement.
The predicted salary is between 20000 - 30000 £ per year.
About the team:
The Broker liaison team support the bank by taking the inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, further advances, and for support with our broker portal.
What you will be doing:
In this varied role, you will have the opportunity to speak to mortgage intermediaries answering new business enquiries, resolving any queries they may have, and escalating complaints where required whilst delivering excellent customer service at all times.
You will work within a positive and supportive team, with access to a clear progression matrix to support your career goals!
Your responsibilities will include:
- Supporting the Broker Journey by using skills and knowledge to deal with queries from Intermediaries through all communication methods for new lending
- Delivering a high standard of customer service
- Providing clear clarification for declined cases
- Dealing with internal departments where required
- Liaising with our Business Development Managers to provide them ongoing support
- Participate actively in telephone campaigns where required for intermediaries
- Resolving technical queries and escalate where necessary
- Identifying and escalate any instances of fraud or other suspicious activities
What\’s in it for you?
We offer a base salary of £25,000 and a competitive benefits package including:
- Enhanced family-focused benefits
- Hybrid-working *3 days in the office, 2 at home
- Annual bonus opportunity
About us:
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we\’re passionate about our people and want to continue building a collaborative and engaging environment!
Please use this link to see the fantastic benefits available at OSB: OSB Careers
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a customer service environment with a confident telephone manner.
- Advanced skills in respect of communication and delivering a high level of customer service.
- Intermediate skills in respect of attention to detail and ability to learn new processes and procedures.
- Previous experience working within the Financial Services industry is desirable but not essential.
Next steps:
Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers
We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we\’re here to make sure you can show your best self.
Diversity, Equity & Inclusion
Not sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We\’re committed to creating an inclusive space where everyone feels empowered to apply – even if you don\’t check every box.
We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We\’re proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all.\”
#INDLP
Broker Liaison Coordinator - Wolverhampton employer: OSB
Contact Detail:
OSB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Liaison Coordinator - Wolverhampton
✨Tip Number 1
Familiarise yourself with the mortgage industry and current trends. Understanding the market will help you engage more effectively with mortgage intermediaries and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of phone interaction, consider role-playing scenarios with friends or family to build confidence in handling various customer queries.
✨Tip Number 3
Network with professionals in the financial services sector. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at OSB Group.
✨Tip Number 4
Research OSB Group's values and culture. Tailoring your approach to align with their commitment to diversity and inclusion can set you apart as a candidate who truly understands and fits within their team.
We think you need these skills to ace Broker Liaison Coordinator - Wolverhampton
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Broker Liaison Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Experience: Since the role involves a high level of customer interaction, emphasise any previous experience in customer service. Provide specific examples of how you've successfully handled customer queries or complaints.
Showcase Communication Skills: The job requires advanced communication skills. In your application, mention instances where you effectively communicated complex information or resolved issues through clear dialogue, especially over the phone.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role. Use keywords from the job description and demonstrate your understanding of the financial services industry, even if your experience is limited.
How to prepare for a job interview at OSB
✨Showcase Your Customer Service Skills
Since the role involves a lot of interaction with mortgage intermediaries, it's crucial to demonstrate your customer service experience. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your ability to remain calm and professional under pressure.
✨Familiarise Yourself with Mortgage Processes
Even if you don't have direct experience in financial services, having a basic understanding of mortgage processes can set you apart. Research common terms and procedures related to lending and be ready to discuss them during the interview.
✨Prepare for Technical Questions
Given that the role requires resolving technical queries, be prepared to answer questions that test your problem-solving skills. Think of scenarios where you've had to troubleshoot issues and explain your thought process clearly.
✨Emphasise Teamwork and Collaboration
The job description mentions working within a supportive team. Be ready to share experiences where you've successfully collaborated with others, especially in a customer service context. This will show that you can contribute positively to the team dynamic.
