Broker Liaison Coordinator - Chatham

About the team:

The Broker liaison team support the bank by taking inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, broker portal navigation and registration assistance.

What you will be doing:

As a Broker Liaison Coordinator, you will have the opportunity to speak to mortgage intermediaries answering new business enquiries, resolving any queries they may have, and escalating complaints where required whilst delivering excellent customer service at all times.

You will work within a positive and supportive team whilst valuable insight into mortgages and financial services to support your career goals!

N/B- THIS IS A FIXED TERM CONTRACT FOR A PERIOD OF 12 MONTHS

Your responsibilities will include:

• Supporting the Broker Journey by using your skills and knowledge to deal with queries from Intermediaries through all communication methods for new lending.
• Liaising with our Business Development Managers to provide them ongoing support.
• Participating actively in telephone campaigns where required for intermediaries.
• Resolving technical queries and escalate where necessary.
• Taking card payments and issue refunds whilst complying with PCI processes.
• Completing general administration duties and ad hoc tasks or projects as and when required.

What\\\\\\\’s in it for you?

We offer a base salary of £25,000 and a competitive benefits package including:

• Enhanced family-focused benefits
• Hybrid-working *3 days in the office, 2 at home.
• Annual bonus opportunity of up to 12.5% of salary

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us:

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we\\\\\\\’re passionate about our people and want to continue building a collaborative and engaging environment!

Do you have the skills?

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience in a customer service environment with a confident telephone manner.
• Advanced skills in respect of communication and delivering a high level of customer service.
• Attention to detail and ability to learn new processes and procedures.

Next steps:

Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers

We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we\\\\\\\’re here to make sure you can show your best self.

Diversity, Equity & Inclusion

Not sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We\\\\\\\’re committed to creating an inclusive space where everyone feels empowered to apply – even if you don\\\\\\\’t check every box.

We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We\\\\\\\’re proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all.\\\\\\\”

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