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- Tasks: Join our team to support critical software applications and ensure smooth operations daily.
- Company: OSB Group is transforming into 'the bank of the future' with a focus on community and employee well-being.
- Benefits: Enjoy a competitive salary, hybrid working, and perks like a discretionary bonus and private medical insurance.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in a supportive environment.
- Qualifications: Experience in technical support, especially with .Net applications and vendor relationships, is essential.
- Other info: We value diversity and encourage all candidates to apply, regardless of meeting every qualification.
The predicted salary is between 40000 - 52000 £ per year.
About the team:
The Vended Application Support Team is responsible for managing and supporting third-party (vended) software applications used by OSB Group. These are critical systems not developed in-house but procured from external vendors to support key business functions-especially in areas like mortgage origination, servicing, and customer lifecycle management.
What you will be doing:
As the 3rd Line Technical Support Analyst you will work in the Vended Applications Support team within the IT department with the primary responsibility being to ensure that there are stable systems in place from a day to day operational perspective.
You will also be involved in small scale business process improvements and larger scale change initiatives to develop your knowledge to become a subject matter expert in relation to the vended applications.
Your responsibilities will include…
- Proactively monitoring application performance and system logs to ensure uptime and service continuity
- Working to resolve critical and non-critical issues and tickets by undertaking triage to find a solution whilst ensuring engagement with business users and stakeholders in a timely manner
- Working with internal teams and external suppliers to understand business requirements to develop functional design documents and identify solutions
- Liaising with the testing team and business to scope and schedule testing activities
- Playing an active role in all project application deployments and code releases
- Working in partnership with the Service Desk to ensure issues are logged correctly and resolved in a timely manner
- Developing knowledge in relation to the applications and becoming the subject matter expert
- Escalate complex issues to vendors or coordinate with internal infrastructure teams
- Coordinate updates, patches, and configuration changes with third-party vendors
- Ensure testing and safe deployment to live environments
- Act as the primary contact point between OSB and third-party vendors for application support and enhancements
- Manage SLAs, track vendor performance, and ensure timely resolution of escalated issues
- Provide support to internal users, often including frontline teams like underwriting, operations, and customer services
- Maintain knowledge base and user guides for supported applications
- Work with vendors and business users to identify and implement system improvements, automation, or workflow enhancements
What\\\\\\\’s in it for you?
We offer a base salary dependent on experience between £46,000 – £52,000 and a competitive benefits package including:
- Discretionary annual bonus opportunity of up to 15%
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme
Please use this link to see the fantastic benefits available at OSB: OSB Careers
About us:
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become \\\\\\\’the bank of the future\\\\\\\’.
Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous work experience in a Technical Support Analyst position working with front end applications
- Experience maintaining and enhancing practical and operational relationships with vendors
- Previous experience supporting .Net applications, IIS, AIP\\\\\\\’s / Web Services, Tomcat, and integrated 3 party solutions is essential
Next steps:
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.
Still on the fence? Hear from our team or explore our process: OSB Careers
Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don\\\\\\\’t feel like you need to check every box to apply for a role internally.
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
3rd Line Technical Support Analyst - Chatham employer: OSB
Contact Detail:
OSB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Technical Support Analyst - Chatham
✨Tip Number 1
Familiarise yourself with the specific vended applications mentioned in the job description. Understanding their functionalities and common issues can give you an edge during interviews, as you'll be able to discuss how your experience aligns with the role.
✨Tip Number 2
Network with current or former employees of OSB Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the expectations for the 3rd Line Technical Support Analyst role, which can help you tailor your approach.
✨Tip Number 3
Brush up on your knowledge of .Net applications, IIS, and other technologies mentioned in the job description. Being able to demonstrate your technical expertise in these areas during discussions will show that you're well-prepared for the challenges of the role.
✨Tip Number 4
Prepare examples of how you've successfully managed vendor relationships in previous roles. This is crucial for the position, and having concrete examples ready will help you illustrate your ability to maintain operational relationships effectively.
We think you need these skills to ace 3rd Line Technical Support Analyst - Chatham
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the 3rd Line Technical Support Analyst position. Understand the key responsibilities and required skills, such as experience with .Net applications and vendor management.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support roles, particularly with front-end applications and third-party solutions. Use specific examples that demonstrate your problem-solving skills and ability to work with vendors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities outlined in the job description, and express your interest in contributing to the Vended Application Support Team.
Highlight Soft Skills: In your application, emphasise soft skills such as communication, teamwork, and adaptability. These are crucial for liaising with internal teams and external vendors, as well as for managing SLAs and ensuring timely issue resolution.
How to prepare for a job interview at OSB
✨Understand the Applications
Make sure you have a solid understanding of the vended applications you'll be supporting. Research their functionalities, common issues, and how they integrate with other systems. This knowledge will help you demonstrate your expertise during the interview.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your approach to troubleshooting and how you engage with stakeholders to find solutions. This will show your potential employer that you're proactive and capable.
✨Familiarise Yourself with SLAs
Since managing SLAs is part of the role, brush up on what SLAs are and how they impact service delivery. Be ready to discuss how you've managed or tracked SLAs in previous roles, as this will demonstrate your understanding of performance metrics.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask your interviewers about the team dynamics, ongoing projects, and the company's vision for the future. This shows your genuine interest in the role and helps you assess if it's the right fit for you.