At a Glance
- Tasks: Lead the development of innovative savings propositions and enhance customer journeys.
- Company: Join OSB Group, a forward-thinking bank focused on community prosperity.
- Benefits: Competitive salary up to £60,000, annual bonus, and 28 days leave.
- Other info: Dynamic workplace with a commitment to diversity, inclusion, and professional development.
- Why this job: Shape the future of banking while making a real impact on customers' lives.
- Qualifications: Experience in product management within regulated environments and strong project leadership skills.
The predicted salary is between 60000 - 60000 £ per year.
At OSB Group, we're passionate about helping our customers, colleagues and communities prosper. Our specialist savings brands play a vital role in delivering competitive, customer-focused products and experiences in a highly regulated market.
We're looking for a Senior Propositions Manager to work alongside the Transformation teams to lead the development and evolution of our savings propositions across the Group. This is a leadership role combining proposition strategy, customer insight and delivery expertise to shape and enhance our savings products, platforms and customer journeys.
Working closely with the Group Head of Savings Propositions & Planning, you'll help define and execute the strategic roadmap for the Group's savings propositions, ensuring the successful delivery of new products, proposition enhancements and customer-focused initiatives across all brands, channels and platforms. These roles can be based from our Wolverhampton, Chatham, or London office, with occasional travel between OSB Group locations.
What you will be doing:
- Lead a small Savings Proposition team and act as a key strategic lead within the wider savings function.
- Lead the development and delivery of compelling savings propositions aligned to brand strategy, customer needs and commercial growth objectives.
- Define and manage the proposition development roadmap, prioritising initiatives that deliver customer value, regulatory compliance and business outcomes.
- Act as the lead business representative within the Savings Transformation programme, ensuring proposition strategy is embedded into change delivery and strategic projects.
- Drive continuous improvement of customer journeys using customer insight, VoC, NPS and CSAT feedback to enhance products, propositions and experiences.
- Collaborate with senior stakeholders across Operations, Risk, Compliance, Change, Marketing and external partners to deliver proposition enhancements and BAU improvements.
- Monitor market, economic and customer trends, leading customer segment reviews to ensure propositions remain competitive, relevant and aligned to target audiences.
- Produce accurate reporting, dashboards and updates for senior leadership, identifying risks, opportunities and areas requiring action in a timely manner.
What's in it for you?
- Base salary up to £60,000 dependent upon experience.
- Enhanced family-focused benefits.
- Annual bonus opportunity up to 15%.
- 28 days annual leave + bank holidays.
About Us
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?
- Significant experience in a proposition or product management role within an FCA regulated business.
- Demonstrable experience leading complex projects and programmes across multiple stakeholders and locations.
- Strong experience working within Agile environments, with proven capability in delivering against competing priorities in a fast-paced setting and working with Product Owners to design and deliver exceptional customer experiences.
- Track record of building and maintaining strong stakeholder relationships with cross-functional collaboration and the ability to influence at all levels across the organisation.
- Excellent verbal, written and presentation skills with the ability to communicate complex concepts clearly.
Diversity & Inclusion
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Senior Propositions Manager in West Bromwich employer: OSB Group
At OSB Group, we pride ourselves on fostering a dynamic and supportive work environment that prioritises employee well-being and professional development. As a Senior Propositions Manager, you will be part of a transformative journey, contributing to innovative savings propositions while enjoying competitive benefits, including enhanced family-focused perks and a generous annual leave policy. Our commitment to diversity and inclusion ensures that every voice is valued, making OSB Group an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Propositions Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OSB Group on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Senior Propositions Manager.
✨Tip Number 2
Prepare for the interview by diving deep into their savings propositions. Understand their products, customer journeys, and recent initiatives. This shows we’re genuinely interested and ready to contribute right from day one!
✨Tip Number 3
Practice our storytelling skills! We need to articulate our past experiences in a way that highlights our leadership and strategic thinking. Use the STAR method to keep it structured and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our CV and cover letter to match the job description perfectly.
We think you need these skills to ace Senior Propositions Manager in West Bromwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Propositions Manager role. Highlight your experience in proposition management and how it aligns with OSB Group's mission to deliver customer-focused products.
Showcase Your Leadership Skills:Since this is a leadership role, emphasise your experience in leading teams and managing complex projects. Use specific examples that demonstrate your ability to drive change and enhance customer journeys.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to communicate your ideas and avoid jargon. Remember, we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at OSB Group
✨Know Your Propositions
Before the interview, dive deep into OSB Group's savings propositions. Understand their current offerings and think about how you can enhance them. Be ready to discuss specific ideas or improvements that align with their brand strategy and customer needs.
✨Showcase Your Leadership Skills
As a Senior Propositions Manager, you'll be leading a team. Prepare examples of how you've successfully led teams in the past, especially in complex projects. Highlight your experience in managing multiple stakeholders and how you’ve driven collaboration across departments.
✨Emphasise Customer Insight
Customer insight is key in this role. Be prepared to discuss how you've used customer feedback, like VoC or NPS, to drive product enhancements. Share specific instances where your insights led to significant improvements in customer journeys or satisfaction.
✨Stay Current with Market Trends
Research the latest trends in the savings market and be ready to discuss how they might impact OSB Group's propositions. Show that you can monitor economic and customer trends effectively and suggest ways to keep their offerings competitive and relevant.
