Service Now Developer

We're a friendly, relaxed, and highly professional ServiceNow team that genuinely enjoys working together. Flexibility is part of our culture - in how we work, how we collaborate, and how we solve problems. We challenge each other in the best possible way: questioning ideas, pushing for better solutions, and holding ourselves to a high standard of delivery. Over time we've built deep trust through consistent results, open communication, and strong support for one another. There's no blame culture here - we take ownership of our work, learn from mistakes, and create a safe environment where people can grow, experiment, and do their best work.

What you will be doing: As a ServiceNow Developer you will have the opportunity to join The Group at what is the most exciting point in our history. You will be a key individual in combining legacy ways of working into a clean instance of ServiceNow and help us to optimise and enhance process through developments into ServiceNow. You will play a key role in configuring new and existing environment, and be a technical designer for ServiceNow code and architecture. You will be responsible for managing the ServiceNow platform that OSB Group uses to manage its IT Operations. You will be responsible for designing, developing, and implementing solutions based on ServiceNow technologies. Working closely with the Service Now manager you will be responsible for identifying business requirements and creating technical solutions that enhance the service provision provided to the business. You will be a critical part of a rapidly growing and successful IT Service Delivery function, developing the primary orchestration tool within the group and simplifying the operational application of ITSM processes.

Your responsibilities will include:

• Troubleshooting bugs, fixing defects, and supporting users of applications developed by the enterprise application development team.
• Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security.
• Assisting in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software.
• Developing, installing, and troubleshooting ServiceNow applications.
• Integrating ServiceNow with other programs.
• Working with process managers to fully understand business functionality, pain points and identify areas to improve.
• Providing logical developments to complex problem statements that simplify workloads.

In return for your commitment: We offer a base salary dependent on experience of between £55,000 - £63,500 and a competitive benefits package including:

• Enhanced family-focused benefits
• Hybrid-working (3 days in office, 2 days from home)

About us: At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

Do you have the skills? We are looking for talented individuals who have the experience and knowledge set out below:

• Robust previous experience in ServiceNow development OR Technical work on ServiceNow design and implementation is essential.
• A strong background in key technologies relevant to service integration include: API's, SSO, SAML, SSL, Web services, LDAP, JDBC, REST, SCP and FTPS.
• Strong interpersonal and communication skills (Oral & Written).
• Confidence and decision making.

Next steps: If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion: Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we're happy to have a conversation about what flexibility might look like for you. Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don't feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.