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- Tasks: Manage end-to-end Service Design & Transition activities for IT services.
- Company: Join the OSB Group, a leader in IT service management and innovation.
- Benefits: Enjoy 28 days leave, private medical insurance, and hybrid working options.
- Why this job: Be part of a dynamic team shaping IT services with real impact.
- Qualifications: Experience in IT Service Management and knowledge of ITIL processes required.
- Other info: This is a 6-month fixed-term contract with competitive salary.
The predicted salary is between 51000 - 57000 £ per year.
The Service Design and Transition Team provides support to facilitate the level of demand for IT services as driven by the requirements of the OSB Group. The team uses a framework for assessing IT delivery aligned to service design & transition, and operational support criteria for the assessment and planning of IT functionality, along with adherence to service design, transition and operational principles.The team framework manages the introduction of services and covers the introduction of new IT services and significant change to existing services.Please note that this position is for a 6 month fixed term contractWhat you will be doing?As a Service Design & Transition Analyst, your role is to ensure that new or changing services receive a comprehensive Service Design including process interfaces, support model, reporting and considerations for operational resilience. This role should additionally ensure that the transition into live service is conducted with rigour and in line with associated service acceptance criteria.As part of the Service Design & Transition Team within IT Service Operations, the Service Design & Transition Analyst will help to deliver, mature and shape the approach for designing and transitioning systems, services and infrastructure into live service via the firm\’s Change Enablement team.The Service Design & Transition Analyst will also be involved in defining and developing the service standards, maturing the Service Design processes aligned with best practice, and helping to mature the Service Design & Transition effectiveness within the OSB Group.Your responsibilities will include…
- Managing Service Design & Transition activities for the assigned portfolio end-to-end, including completion of all required plans, procedures, reporting and governance
- Working in collaboration with Project Managers to agree the scope of new Service Design tasks, offering support and guidance throughout the process to ensure that all requisite tasks are completed
- Contributing to \”Go\” and \”No Go\” decisions for projects, based upon the successful completion of all required Service Design & Transition activities
- Defining and agreeing a suitable warranty period with Change Enablement for all new Service Designs and attending warranty meetings
- Keeping up-to-date records of the progress of Service Design & Transition activities in ServiceNow
- Working closely with the relevant IT Service Owner with the Service Delivery Leadership Team to ensure that relevant service targets have been agreed and amendments to business process have been acknowledged and understood
- For new IT Services, preparing and formally handing over a draft \’Continual Service Improvement\’ plan to the relevant IT Service Owner, ensuring that all improvement opportunities have been captured and understood
- Undertaking a formal Operational Readiness review for each new Service Design with the appropriate Subject Matter Expert, IT Service Owner and Project Manager
- Working closely with the Business Readiness team to ensure that all required end-user on-boarding activities have been completed successfully – including communications and training
- Working with the wider IT Service Delivery team to ensure that all necessary ITSM activities have been completed
Previous work experience in an IT Service Management role in an ITIL v3 or V4 environment is essential
- Prior experience of Service Design and/or Service Transition is essential
- Excellent working knowledge of ITIL processes, with particular focus on IT Service Management is essential
What\’s in it for you?We offer a base salary dependent on experience between £51,000 – £57,000 and a competitive benefits package including:
- 28 days annual leave plus bank holidays
- Private medical insurance
- Contributory pension (8% employer 5% employee)
- Access to Private Medical Insurance and Medical Cash Plan
- Hybrid-working
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Service Design and Transition Analyst employer: OSB Group
Contact Detail:
OSB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Analyst
✨Tip Number 1
Familiarise yourself with ITIL v3 and v4 frameworks, as a strong understanding of these processes is essential for the role. Consider obtaining relevant certifications if you haven't already, as this will demonstrate your commitment and knowledge in Service Design and Transition.
✨Tip Number 2
Network with professionals in the IT Service Management field, especially those who have experience in Service Design and Transition. Engaging in discussions on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully managed service transitions or improvements. Highlighting your practical knowledge will set you apart during interviews and show that you can apply theoretical concepts effectively.
✨Tip Number 4
Stay updated on the latest trends and best practices in IT service management. Being knowledgeable about current industry standards will not only help you in interviews but also demonstrate your proactive approach to continuous improvement.
We think you need these skills to ace Service Design and Transition Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Design and Transition Analyst position. Familiarise yourself with ITIL processes and the specific tasks mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in IT Service Management, particularly in Service Design and Transition. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that clearly explains why you are a good fit for the role. Mention your previous experience in ITIL environments and how it aligns with the responsibilities of the position. Be sure to express your enthusiasm for the opportunity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role you're applying for.
How to prepare for a job interview at OSB Group
✨Understand ITIL Framework
Make sure you have a solid grasp of the ITIL v3 or V4 framework, as this role heavily relies on IT Service Management principles. Be prepared to discuss how you've applied these principles in your previous roles.
✨Showcase Service Design Experience
Highlight your previous experience with Service Design and Transition. Prepare specific examples of projects where you managed service design activities, focusing on your contributions to successful transitions into live service.
✨Collaboration is Key
This role involves working closely with Project Managers and IT Service Owners. Be ready to discuss how you’ve effectively collaborated with cross-functional teams in the past and how you ensure all stakeholders are aligned.
✨Prepare for Operational Readiness Discussions
Familiarise yourself with the concept of Operational Readiness reviews. Be prepared to explain how you would conduct these reviews and what key factors you consider to ensure a smooth transition of services.
