At a Glance
- Tasks: Lead the development of innovative savings propositions and enhance customer experiences.
- Company: Join OSB Group, a forward-thinking bank focused on community prosperity.
- Benefits: Competitive salary up to £60,000, annual bonus, and 28 days leave.
- Other info: Dynamic workplace with a commitment to diversity, inclusion, and professional growth.
- Why this job: Shape the future of banking while making a real impact on customers' lives.
- Qualifications: Experience in product management within regulated environments and strong project leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
At OSB Group, we're passionate about helping our customers, colleagues and communities prosper. Our specialist savings brands play a vital role in delivering competitive, customer-focused products and experiences in a highly regulated market. We're looking for a Senior Propositions Manager to work alongside the Transformation teams to lead the development and evolution of our savings propositions across the Group. This is a leadership role combining proposition strategy, customer insight and delivery expertise to shape and enhance our savings products, platforms and customer journeys. Working closely with the Group Head of Savings Propositions & Planning, you'll help define and execute the strategic roadmap for the Group's savings propositions, ensuring the successful delivery of new products, proposition enhancements and customer-focused initiatives across all brands, channels and platforms. These roles can be based from our Wolverhampton, Chatham, or London office, with occasional travel between OSB Group locations.
What you will be doing:
- Lead the development and delivery of compelling savings propositions aligned to brand strategy, customer needs and commercial growth objectives.
- Define and manage the proposition development roadmap, prioritising initiatives that deliver customer value, regulatory compliance and business outcomes.
- Act as the lead business representative within the Savings Transformation programme, ensuring proposition strategy is embedded into change delivery and strategic projects.
- Drive continuous improvement of customer journeys using customer insight, VoC, NPS and CSAT feedback to enhance products, propositions and experiences.
- Collaborate with senior stakeholders across Operations, Risk, Compliance, Change, Marketing and external partners to deliver proposition enhancements and BAU improvements.
- Monitor market, economic and customer trends, leading customer segment reviews to ensure propositions remain competitive, relevant and aligned to target audiences.
- Produce accurate reporting, dashboards and updates for senior leadership, identifying risks, opportunities and areas requiring action in a timely manner.
What's in it for you?
- Base salary up to £60,000 dependent upon experience.
- Enhanced family-focused benefits.
- Annual bonus opportunity up to 15%.
- 28 days annual leave + bank holidays.
About Us
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?
- Significant experience in a proposition or product management role within an FCA regulated business.
- Demonstrable experience leading complex projects and programmes across multiple stakeholders and locations.
- Strong experience working within Agile environments, with proven capability in delivering against competing priorities in a fast-paced setting and working with Product Owners to design and deliver exceptional customer experiences.
- Track record of building and maintaining strong stakeholder relationships with cross-functional collaboration and the ability to influence at all levels across the organisation.
- Excellent verbal, written and presentation skills with the ability to communicate complex concepts clearly.
Diversity & Inclusion
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Senior Propositions Manager employer: OSB Group
At OSB Group, we pride ourselves on being an excellent employer, offering a dynamic and supportive work culture that prioritises employee well-being and professional development. With competitive salaries, enhanced family-focused benefits, and a commitment to diversity and inclusion, we empower our employees to thrive while contributing to meaningful projects that help our customers and communities prosper. Our locations in Wolverhampton, Chatham, and London provide flexibility and opportunities for collaboration across teams, making it an ideal environment for those looking to make a significant impact in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Propositions Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at OSB Group. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff. Research OSB Group's values and recent projects. Show them you're not just another candidate; you're genuinely interested in their mission to help customers prosper.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Senior Propositions Manager role. Highlight your leadership skills and how you've driven customer-focused initiatives in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the OSB Group team.
We think you need these skills to ace Senior Propositions Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Propositions Manager role. Highlight your experience in proposition or product management, especially within FCA regulated businesses. We want to see how your skills align with our mission at OSB Group!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your background makes you a perfect fit for leading our savings propositions. Keep it engaging and relevant to the job description.
Showcase Your Leadership Skills:In your application, don’t forget to showcase your leadership experience. We’re looking for someone who can lead a team and drive strategic initiatives, so share examples of how you've successfully managed projects and influenced stakeholders in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at OSB Group
✨Know Your Propositions
Before the interview, dive deep into OSB Group's savings propositions. Understand their current offerings and think about how you can enhance them. Be ready to discuss specific ideas that align with their brand strategy and customer needs.
✨Showcase Your Leadership Skills
As a Senior Propositions Manager, you'll be leading a team. Prepare examples of how you've successfully led projects in the past, especially in FCA regulated environments. Highlight your experience in managing multiple stakeholders and driving initiatives to completion.
✨Emphasise Customer Insight
OSB Group values customer-focused initiatives. Bring examples of how you've used customer feedback, like VoC or NPS, to improve products or services. Show that you understand the importance of customer journeys and how they impact business outcomes.
✨Prepare for Stakeholder Collaboration
Collaboration is key in this role. Think of instances where you've worked with cross-functional teams, particularly in Agile settings. Be ready to discuss how you influenced decisions and built strong relationships with senior stakeholders to achieve common goals.
