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For Companies At a Glance
- Tasks: Provide independent assurance and support customer outcomes testing in a dynamic team.
- Company: Join OSB Group, a forward-thinking bank on a transformation journey.
- Benefits: Competitive salary, hybrid working, enhanced family benefits, and annual bonus opportunities.
- Why this job: Make a real impact in financial services while developing your skills in a supportive environment.
- Qualifications: Experience in Quality Assurance and knowledge of FCA regulations are essential.
- Other info: Embrace diversity and inclusivity in a workplace that values your unique perspective.
The predicted salary is between 34000 - 40000 £ per year.
About the team
The Ops Control and Assurance team are a specialist team, who provide independent assurance across the Operational 1LoD through assurance monitoring, outcomes testing, control testing and customer journeys.
What you will be doing?
In this role, you will have the opportunity to provide specialist, effective and independent assurance for assigned business functions within the Operational 1LoD and will be responsible for supporting the execution of customer outcomes, control assurance testing and delivery of themes and recommendations to associated operational functions.
The role is key in ensuring the Operational 1LoD meets business needs and regulatory expectations.
Your responsibilities will include:
- Conduct the day-to-day execution of Customer Outcomes Testing across area of responsibility (in line with approved assurance plan)
- Ensure Customer Outcomes Testing is completed in line with Consumer Duty regulations and the Banks Customer Outcomes Testing framework.
- Provide regular feedback to area of responsibility on Customer Outcomes testing including key themes, area of focus.
- Support Outcome Testing reporting requirements, across 1st line operational functions, 2nd & 3rd line reviews and Group Committee reporting.
- Support Ops Control & Assurance Manager with development of team knowledge and skillset across associated area of responsibility.
- Maintain up to date knowledge of regulatory expectations and the Banks Ops Risk and Conduct Risk frameworks.
Please note that this is a 12-month Fixed Term Contract
What\\\’s in it for you?
We offer a base salary of £34000 – £40000 dependent on experience.
- Enhanced family-focused benefits
- Hybrid-working
- Annual bonus opportunity
Please use this link to see the fantastic benefits available at OSB: OSB Careers
About us
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become \\\”the bank of the future\\\”.
Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Experience in Quality Assurance, including oversight and effectiveness testing within Financial Services is essential.
- Experience in conducting customer outcomes testing is highly desirable.
- Excellent knowledge and experience on the FCA\\\’s Consumer Outcomes, Fair treatment of Vulnerable Customers and the Consumer Duty Regulations
- Excellent Understanding of FCA Principles is essential.
- Excellent written and verbal communication skills across all levels of the business is essential.
- Strong Knowledge of risk and internal control principles and frameworks such as COSO is essential.
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.
Next steps
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.
Still on the fence? Hear from our team or explore our process: OSB Careers
Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide.
Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don\\\’t feel like you need to check every box to apply for a role internally.
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
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Senior Operations Control and Assurance Officer employer: OSB Group
Contact Detail:
OSB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Control and Assurance Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Ops Control and Assurance team. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of FCA regulations and Consumer Duty. We want to see that you’re not just familiar with the terms but can also discuss how they apply in real-world scenarios.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled challenges in Quality Assurance or customer outcomes testing. We love hearing about your thought process and how you ensure compliance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at OSB.
We think you need these skills to ace Senior Operations Control and Assurance Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Quality Assurance and customer outcomes testing. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since excellent written and verbal communication is essential for this role, ensure your application reflects this. Use clear, concise language and structure your documents well. We love a good story, so feel free to share examples that demonstrate your communication prowess!
Highlight Regulatory Knowledge: Given the importance of FCA regulations in this role, make sure to mention your understanding of Consumer Duty and Fair Treatment of Vulnerable Customers. We’re keen to see how you keep up-to-date with regulatory expectations, so any relevant training or certifications should definitely be included.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at OSB Group
✨Know Your Regulations
Make sure you brush up on the FCA's Consumer Outcomes and Consumer Duty regulations. Being able to discuss these confidently will show that you understand the key aspects of the role and can apply them in practice.
✨Demonstrate Assurance Experience
Prepare specific examples from your past experience in Quality Assurance, especially within Financial Services. Highlight how you've conducted customer outcomes testing and the impact it had on operational functions.
✨Communicate Clearly
Since excellent communication skills are essential, practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts, so being able to simplify them will be a big plus.
✨Show Your Knowledge of Risk Frameworks
Familiarise yourself with risk and internal control principles, particularly COSO. Be ready to discuss how these frameworks can be applied to ensure compliance and improve operational effectiveness.