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- Tasks: Deliver top-notch customer service and handle banking transactions across multiple branches.
- Company: Join OSB Group, a leading mortgage lender and retail savings bank.
- Benefits: Competitive salary, private medical insurance, and 28 days annual leave.
- Why this job: Make a real difference in customers' lives while gaining valuable experience.
- Qualifications: Experience in customer service and cash handling preferred; GCSEs in Maths and English required.
- Other info: Flexible travel required; access to your own car essential.
The predicted salary is between 18480 - 27600 £ per year.
About the team
OSB Group’s Branch Network is proud to be the brand representative on the high street. Our six branches advocate for providing a superior customer experience and support our customers in achieving their savings goals.
What you will be doing
As a Customer Service Assistant, you will deliver a consistently high standard of customer service whilst completing various banking transactions in our branch network. This is a rare opportunity for someone who is confident working across multiple locations. While your base branch will be Maidstone Branch, you may support other branches as business needs arise, requiring flexible travel.
Your responsibilities will include:
- Building rapport face‑to‑face with customers in a busy branch environment
- Accurately processing transactions and amendments on various types of savings accounts, such as:
- Deposits and withdrawals
- Faster payments/CHAPS
- Registering bereavements/Power of attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out daily banking within the branch
- Overseeing G4S collections and deliveries
- Identifying and supporting vulnerable customers
- Supporting customers who wish to provide feedback or raise complaints
The hours of work will be 35 hours per week, Monday to Friday 9am‑5pm, plus a minimum of two Saturdays per month 9am‑12:30pm. Time back‑in‑lieu will be given for Saturdays worked. This role involves interacting with a varied cohort of customers and applying your skills to problem‑solve. If you demonstrate resilience and teamwork, this is the perfect opportunity for you. Due to the nature of this role, access to your own car will be essential.
What’s in it for you
We offer a base salary depending on experience from £23,000 and a competitive benefits package including:
- Enhanced family‑focused benefits
- Private Medical Insurance and Medical Cash Plan access
- 28 days annual leave plus bank holidays
About us
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we value our people and are committed to building a collaborative and engaging environment.
Do you have the skills?
- Previous experience in a customer‑facing environment
- Experience in cash handling
- Experience in financial services is desirable but not essential
- GCSEs or equivalent in Maths and English
Next steps
Interested? Apply now! Looking to learn more about our recruitment process? Check OSB Careers for details. We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we’re here to help you showcase your best self.
Diversity, Equity & Inclusion
Not sure if you meet all the criteria? At OSB, we value the unique perspectives and experiences that diversity brings. We’re committed to creating an inclusive space where everyone feels empowered to apply—even if you don’t check every box. We actively promote diversity at all levels, with Board‑level Diversity Champions monitoring progress. We’re proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. All employees and applicants are treated equitably, with fairness and respect ensured.
Seniority level: Entry level
Employment type: Full‑time
Job function: Customer Service
Industries: Banking
Customer Service Assistant (Roving) in Maidstone employer: OSB Group
Contact Detail:
OSB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Roving) in Maidstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on OSB Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve provided excellent customer service or solved problems. This will demonstrate your skills and show that you can handle the responsibilities of the Customer Service Assistant role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Customer Service Assistant (Roving) in Maidstone
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer-facing roles. We want to see how you've built rapport with customers and handled their needs effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Service Assistant role.
Tailor Your Application: Make sure to customise your application to reflect the specific responsibilities mentioned in the job description. Show us how your skills align with what we’re looking for, especially around cash handling and problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at OSB Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a banking context. Be ready to discuss how you would handle various customer scenarios, such as dealing with complaints or assisting vulnerable customers. This shows you understand the role and can think on your feet.
✨Showcase Your Flexibility
Since this role involves working across multiple locations, highlight any previous experience where you've had to adapt quickly to new environments. Share examples that demonstrate your ability to be flexible and your willingness to travel as needed.
✨Demonstrate Cash Handling Skills
Prepare to talk about your experience with cash handling and financial transactions. If you have specific examples of how you've accurately processed transactions or managed large sums of cash, make sure to mention them. This will reassure the interviewers of your reliability.
✨Engage with the Company Values
Familiarise yourself with OSB Group’s commitment to diversity, equity, and inclusion. During the interview, express how these values resonate with you and how you can contribute to creating an inclusive environment. This will show that you align with their culture and mission.
