Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage supplier relationships and ensure high-quality engagement with IT suppliers.
- Company: Join OSB Group, a forward-thinking bank focused on customer and community prosperity.
- Benefits: Enjoy hybrid working, enhanced family benefits, and an annual bonus opportunity.
- Why this job: Be part of a dynamic team driving transformation in the banking sector with a focus on inclusivity.
- Qualifications: Experience as a Supplier Relationship Manager in financial services is essential.
- Other info: We value diverse perspectives and encourage all to apply, regardless of meeting every requirement.
The predicted salary is between 48000 - 56500 £ per year.
About the team
Working within the Technology Business Management team, IT Commercial and Supplier Relationship Management support IT colleagues with their procurement and subsequent supplier management activities. The team works closely with IT Risk, Reporting, Group Vendor Management, and Finance to provide contractual, governance, and commercial cover for the Bank. In addition, the team works with a dynamic group of stakeholders to ensure IT aligns with OSB’s Corporate objectives.
About Us
In this role, you will support and enhance relationships and governance with 3rd party suppliers across all IT goods and services. You will be active as a supplier relationship manager working within a small team, using strong commercial acumen and robust stakeholder engagement skills. You will work with other stakeholders across the group to create and run proportionate engagement activity that complies with the regulators and subsequently OSB Policies, ensuring relevant metrics and controls are in place to demonstrate the effectiveness of the goods and services we receive.
Your responsibilities will include:
- Bringing best practice to manage suppliers within IT to deliver high-quality engagement with suppliers, being responsive to internal demands and open to the challenges articulated by the supplier.
- Ensuring appropriate measurement and reporting on supplier performance for BAU and change against contractual obligations in terms of SLAs and delivery milestones.
- Holding the suppliers to account and ensuring they prepare and provide regular status and governance reports against key metrics. In some instances, these metrics will need to be developed.
- Chairing a range of supplier meetings for senior stakeholders, ensuring an appropriate agenda, papers from both parties, and appropriate minutes.
- Demonstrating management of supplier performance in line with statutory responsibility.
- Working collaboratively with the IT subject matter experts to ensure the right level of involvement from them in the supplier interactions.
- Helping colleagues understand supplier obligations and what their expectations should be while allowing suppliers an opportunity to present potential changes that may be of advantage to the company.
- Where possible, ensuring value add from supplier.
What you will be doing
We offer a base salary dependent on experience of between £48,000 - £56,500 and a competitive benefits package including:
- Enhanced family-focused benefits
- Hybrid-working
- Annual bonus opportunity
In return for your commitment
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues, and communities prosper and we are on a transformation journey to become ‘the bank of the future’. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Could you be the one?
We are looking for talented individuals who have the experience and knowledge set out below:
- Robust experience as a Supplier Relationship Manager is essential, preferably within an FS environment.
- Robust experience managing IT suppliers at an operational and strategic level, partnering with Procurement.
- Robust experience of supplier negotiation including fees and charges as well as SLAs and KPIs.
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.
What to do next
If this sounds like you, please apply now! For internal applications, please visit the internal careers page to apply.
Still on the fence? Hear from our team or explore our process: OSB Careers
Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive of any individual reasonable support required. We want to bring out the best in you!
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
IT Supplier Relationship Manager employer: OSB Group
Contact Detail:
OSB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Supplier Relationship Manager
✨Tip Number 1
Familiarise yourself with the key stakeholders in the IT department and their specific needs. Understanding their perspectives will help you tailor your approach during interviews and demonstrate your ability to enhance supplier relationships effectively.
✨Tip Number 2
Brush up on your knowledge of supplier performance metrics, SLAs, and KPIs. Being able to discuss these concepts confidently will show that you have the commercial acumen necessary for the role and can hold suppliers accountable.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed supplier relationships or negotiated contracts. Highlighting these experiences will illustrate your capability to deliver high-quality engagement with suppliers.
✨Tip Number 4
Research OSB Group's corporate objectives and values. Aligning your answers and discussions during the interview with their goals will demonstrate your commitment to contributing positively to their mission.
We think you need these skills to ace IT Supplier Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Supplier Relationship Manager, particularly in the financial services sector. Emphasise your skills in managing IT suppliers and your ability to negotiate SLAs and KPIs.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about supplier relationship management and how your background aligns with OSB's objectives. Mention specific examples of how you've successfully managed supplier relationships in the past.
Highlight Relevant Experience: When detailing your work history, focus on your robust experience in supplier negotiation and performance management. Use metrics and achievements to demonstrate your impact in previous roles.
Showcase Stakeholder Engagement Skills: Since the role involves working closely with various stakeholders, include examples of how you've effectively engaged with different teams or departments to achieve common goals. This will show your collaborative approach.
How to prepare for a job interview at OSB Group
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an IT Supplier Relationship Manager. Familiarise yourself with supplier management, performance metrics, and governance processes to demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience managing IT suppliers, particularly in an operational and strategic capacity. Highlight specific examples of successful negotiations and how you've held suppliers accountable to SLAs and KPIs.
✨Engage with Stakeholders
Be ready to talk about your stakeholder engagement skills. Discuss how you've collaborated with various teams and stakeholders in the past, and how you plan to ensure effective communication and alignment with OSB’s corporate objectives.
✨Demonstrate Commercial Acumen
Illustrate your commercial awareness by discussing how you’ve added value through supplier relationships. Prepare to share insights on how you can bring best practices to the role and enhance supplier performance for the benefit of the organisation.
