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- Tasks: Lead the Infrastructure Operations team, ensuring top-notch service and strategic development.
- Company: Join OSB Group, a leading mortgage lender committed to diversity and innovation.
- Benefits: Enjoy a competitive salary, hybrid working, 30 days holiday, and private medical insurance.
- Why this job: Be part of a dynamic team driving service improvement and making a real impact.
- Qualifications: Bring extensive operational experience and proven people management skills to the table.
- Other info: This role offers opportunities for personal growth and a commitment to inclusivity.
The predicted salary is between 80000 - 90000 £ per year.
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Group Head of Infrastructure Operations, Chatham
Client:
OSB Group
Location:
Chatham, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Reference:
201ad2088ca1
Job Views:
12
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
About the team
The Infrastructure Operations team comprises Server & Systems, Virtualisation & Storage, Citrix & SharePoint/Web Services — all vital for the Bank\’s operations.
The Group Head of Infrastructure Operations manages these teams, ensuring service levels meet group standards.
You will support the Group Head of Technology Services, contribute to quality assurance, and implement a total quality management framework, playing a strategic and operational role.
This role is based in Chatham or Wolverhampton, with travel across sites.
About Us
The OSB Group is a leading mortgage lender, focused on selected market segments, supported by retail savings franchises and securitisation platforms, with a cost-efficient operating model supported by OSBIndia.
Our philosophy
We are committed to diversity and reflect societal diversity in our workforce. Learn more about our initiatives.
What you will be doing
Your responsibilities will include:
- Implementing solutions to challenges
- Developing infrastructure plans, policies, and procedures
- Mitigating risks with effective controls
- Driving service improvement and continuous enhancement
- Analyzing data to support quality frameworks
- Supporting staff development and wellbeing initiatives
- Managing resources, scheduling, and staffing for high demand
- Participating directly in project management, budgeting, and DR testing
- Leading technical teams during change management
- Operationalizing and developing the IT Operations Strategy
- Collaborating globally to build and maintain infrastructure systems
- Translating organizational goals into team expectations through coaching and performance management
- Ensuring compliance with Risk and Data Governance policies
- Maintaining compliance standards and completing mandatory training
- Managing and coaching direct reports, overseeing performance and recruitment
- Acting as Risk Champion and Vendor Relationship Owner, ensuring adherence to policies and security standards
In return for your commitment
We offer a salary from £80,000 to £90,000, plus benefits including:
- Discretionary bonus up to 25%
- 30 days holiday plus bank holidays
- Private Medical Insurance and Cash Plan
- Maternity & Adoption Leave at full pay for 13 weeks, then 50% for 13 weeks
- Paternity Leave: 4 weeks
- Additional benefits such as hybrid working, schemes, and employee perks
Could you be the one?
We seek individuals with:
- Extensive support operational experience
- Proven people management skills
- Experience in infrastructure installation, upgrade, and maintenance
- Knowledge of continual service improvement lifecycle
- Experience managing service delivery globally
We support our people’s growth and development.
What to do next
If interested, apply now! Shortlisted candidates will undergo a personalized recruitment process, including relevant interviews.
OSB Group is dedicated to diversity and equal opportunity. We promote inclusivity at all levels and support gender equality initiatives.
Applicants must have UK work rights and consent to pre-employment screening.
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Group Head of Infrastructure Operations employer: OSB Group
Contact Detail:
OSB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Head of Infrastructure Operations
✨Tip Number 1
Familiarise yourself with the latest trends in infrastructure operations and management. Being knowledgeable about current technologies and methodologies will help you stand out during discussions and interviews.
✨Tip Number 2
Network with professionals in the field, especially those who work at OSB Group or similar organisations. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your experience in managing teams and driving service improvements. Be ready to share specific examples of how you've successfully implemented changes in previous roles.
✨Tip Number 4
Understand the importance of compliance and risk management in infrastructure operations. Be prepared to articulate how you have ensured adherence to policies and standards in your past positions.
We think you need these skills to ace Group Head of Infrastructure Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive operational experience and proven people management skills. Use specific examples from your past roles that demonstrate your ability to manage infrastructure installations and service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the OSB Group's commitment to diversity. Discuss how your experience aligns with their needs, particularly in driving service improvement and managing technical teams.
Highlight Relevant Experience: When detailing your work history, focus on your experience with infrastructure plans, policies, and procedures. Mention any specific projects where you implemented solutions to challenges or contributed to quality assurance.
Prepare for Interviews: Anticipate questions related to risk management, compliance standards, and your approach to coaching and performance management. Be ready to discuss how you would operationalize the IT Operations Strategy and collaborate globally.
How to prepare for a job interview at OSB Group
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Group Head of Infrastructure Operations entails. Familiarise yourself with the responsibilities listed in the job description, such as managing technical teams and implementing infrastructure plans. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As this role involves managing teams and driving service improvement, be prepared to discuss your previous leadership experiences. Share specific examples of how you've successfully led teams, managed performance, and contributed to staff development. Highlighting your people management skills will be crucial.
✨Prepare for Technical Questions
Given the technical nature of the position, expect questions related to infrastructure installation, upgrade, and maintenance. Brush up on relevant technologies and frameworks, and be ready to discuss how you've applied them in past roles. Demonstrating your technical expertise will set you apart.
✨Emphasise Your Strategic Thinking
The role requires operationalising IT strategies and collaborating globally. Be prepared to discuss how you've developed and implemented strategic plans in previous positions. Show that you can think critically about challenges and propose effective solutions, which is key for this leadership role.
