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- Tasks: Provide top-notch customer service while managing mortgage applications and stakeholder communications.
- Company: Join OSB Group, a passionate specialist mortgage lender and retail savings bank.
- Benefits: Enjoy a competitive salary, hybrid working, and enhanced family-focused benefits.
- Why this job: Make a real impact in the banking sector while developing your skills in a supportive environment.
- Qualifications: Customer service experience in a regulated environment and strong communication skills.
- Other info: Diversity and inclusion are at our core; we encourage everyone to apply!
The predicted salary is between 21500 - 22000 £ per year.
About the team: The underwriting department supports the Bank by processing mortgage applications for new and existing borrowers, ensuring that the Bank's lending policy and appetite for risk are correctly applied. They adhere to the relevant regulatory requirements, with fair customer outcomes a high priority at all times.
What you will be doing: As Underwriting and Completions Consultant, you will have the opportunity to provide excellent customer service to all internal and external customers whilst maintaining quality with assessment of key underwriting and completions documents. You will be responsible for key stakeholder management of inbound and outbound calls with brokers and solicitors as well as driving pipeline chasing from full application to completion.
Your responsibilities will include:
- Providing a consistently high quality of customer service to both external and internal customers whilst managing inbound and outbound calls with brokers and solicitors as well as driving pipeline chasing from full application to completion.
- Ensuring that all enquiries and complex queries relating to Underwriting and Completions are dealt with promptly, efficiently and in accordance with the Bank's service standards, policies and procedures and the UK Finance Mortgage Lenders Handbook for Conveyancers.
- Assess mortgage application & post offer documents and Process Certificate of Titles in line with the Bank's policy and standards.
- Manage escalation calls from mortgage intermediaries and Solicitors.
- Liaise with underwriters and legal where necessary on complex policy decisions.
- Provide referral/recommendations to Underwriters for offer approvals with rationale support.
- Identify any potentially fraudulent activity and elevate any concerns to Management or the appropriate person in line with procedure.
What's in it for you? We offer a base salary dependent on experience of between €25,000 - €26,000 and a competitive benefits package including:
- Enhanced family-focused benefits
- Hybrid-working of 3 days based in the office and 2 at home following probation
- Annual bonus opportunity
About us: OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!
Do you have the skills?
- Previous customer services experience within a regulated environment (financial services, banking or utilities)
- Confident speaking to customers on the phone in relation to mortgage application processing
- Strong knowledge in stakeholder management, hitting KPI's and knowledge of mortgages is desirable
Next steps: Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers.
Diversity, Equity & Inclusion: We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we're here to make sure you can show your best self. Not sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We're committed to creating an inclusive space where everyone feels empowered to apply - even if you don't check every box. We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We're proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all.
Underwriting and Completions Consultant in Fareham employer: OSB Group
Contact Detail:
OSB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Underwriting and Completions Consultant in Fareham
✨Tip Number 1
Get to know the company inside out! Research OSB Group's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls with brokers and solicitors, make sure you're comfortable speaking clearly and confidently. Role-play with a friend or use mock calls to boost your confidence.
✨Tip Number 3
Prepare for common questions! Think about how you'd handle complex queries or escalations. Having clear examples ready will demonstrate your problem-solving skills and customer service experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the OSB Group family!
We think you need these skills to ace Underwriting and Completions Consultant in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Underwriting and Completions Consultant role. Highlight any customer service experience in regulated environments, as this is key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values at OSB Group. Keep it conversational and engaging!
Showcase Your Communication Skills: Since you'll be managing calls with brokers and solicitors, it's important to demonstrate your communication skills in your application. Use clear and concise language to show us you can handle complex queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OSB Group
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgage applications and the relevant regulations. Familiarise yourself with the UK Finance Mortgage Lenders Handbook for Conveyancers, as this will show that you're serious about the role and understand the industry standards.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've provided excellent customer service, especially in a regulated environment. Be ready to discuss how you handled complex queries and maintained quality service under pressure.
✨Practice Stakeholder Management
Think of scenarios where you've effectively managed relationships with stakeholders, such as brokers or solicitors. Highlight your communication skills and how you’ve successfully navigated challenging conversations to achieve positive outcomes.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding potential fraudulent activity or complex policy decisions. Prepare to explain your thought process and how you would escalate issues appropriately, demonstrating your understanding of the bank's policies.
