At a Glance
- Tasks: Support customers and brokers, ensuring a seamless experience in asset finance.
- Company: Join OSB Group, a forward-thinking lender focused on unlocking business potential.
- Benefits: Enjoy hybrid working, annual bonuses, and enhanced family-focused benefits.
- Other info: This is a 12-month fixed-term contract with opportunities for professional development.
- Why this job: Be part of a dynamic team dedicated to customer satisfaction and continuous improvement.
- Qualifications: Experience in asset finance and customer service is essential; strong communication skills are a must.
The predicted salary is between 28800 - 31200 £ per year.
Customer Services Officer (Asset Finance)
Join to apply for the Customer Services Officer (Asset Finance) role at OSB Group
Customer Services Officer (Asset Finance)
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Join to apply for the Customer Services Officer (Asset Finance) role at OSB Group
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This range is provided by OSB Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from OSB Group
InterBay Asset Finance began in 2018 with a simple vision: to be a lender that unlocks business\' potential. Treating every case with respect, with the aim to take as much hassle away as possible.
We are looking for a Customer Service Officer, with a background in Asset Finance to be part of our small, close-knit team at InterBay Asset Finance. You will play a crucial role ensuring the support to our customers & brokers is provided at the highest level of customer satisfaction.
What you will be doing:
As Customer Service Officer, you will be part of a growing area of the business where no two days are the same. You will have the opportunity to ensure a seamless customer journey is provided to InterBay Asset Finance\'s customers and brokers, continually analysing the current process, and looking at improvements that will enhance the relationships and maximise customer satisfaction.
You will bring a proactive mindset and a passion for continuous improvement, playing an integral role in supporting The Group to deliver first-class service and continue to thrive and grow.
Your responsibilities will include…
- Managing all aspects of the customer journey ensuring timely responses to customer enquiries, direct or indirect via brokers, via phone, email and letter.
- Carrying out regular analysis of the service and performance provided for customers ensuring that KPI\'s are met and utilising the data to continually improve the customer journey.
- Proactively problem solving and identifying pinch points within the customer journey ensuring a seamless experience.
- Managing customer disputes to resolution, working with the Internal functions to ensure any formal issues are resolved.
- Managing the invoicing and Direct Debit runs, taking responsibility for ensuring accuracy and provide a range of financial statements and copy documents to customers.
- Proactively managing the handling of all HPI alerts, ensuring the timely action is taken in liaising with all relevant parties and make recommendations to management.
- Working with other internal Functions to ensure the smooth handling of Variation Agreements, Novation requests and Substitution of Goods requests.
PLEASE NOTE - This role is for a Fixed Term Contract for a period of 12 months
What\'s in it for you?
We offer a base salary dependent on experience and location of between £36,000 - £39,000 and a competitive benefits package including:
- Hybrid-working
- Annual bonus opportunity
- Enhanced family-focused benefits
Please use this link to see the fantastic benefits available at OSB: OSB Careers
About us:
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become \'the bank of the future\'.
Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?
We are looking for talented individuals who have the skills set out below:
- Good knowledge of asset finance
- Advanced previous experience in a customer service role
- Strong previous experience of administration
- Excellent attention to detail, accuracy and communication skills
Next steps:
Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers
We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we\'re here to make sure you can show your best self.
Diversity, Equity & Inclusion
Not sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We\'re committed to creating an inclusive space where everyone feels empowered to apply - even if you don\'t check every box.
We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We\'re proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all.\"
INDHP
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Customer Service
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#J-18808-LjbffrCustomer Services Officer (Asset Finance) in Fleet employer: OSB Group
At OSB Group, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that prioritises employee well-being and professional development. As a Customer Services Officer in Asset Finance, you will enjoy a competitive salary, hybrid working options, and enhanced family-focused benefits, all while contributing to our mission of unlocking business potential and delivering exceptional customer service. Join our close-knit team in Fleet, where your proactive mindset and passion for continuous improvement will be valued and nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer (Asset Finance) in Fleet
✨Tip Number 1
Familiarise yourself with the asset finance industry. Understanding the key players, trends, and challenges will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've resolved customer issues or improved processes in previous roles. This will showcase your problem-solving skills and proactive mindset.
✨Tip Number 3
Network with professionals in the asset finance sector. Attend industry events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Research OSB Group's values and culture. Tailor your discussions to reflect how your personal values align with theirs, particularly around customer satisfaction and continuous improvement, which are crucial for this role.
We think you need these skills to ace Customer Services Officer (Asset Finance) in Fleet
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Customer Services Officer in Asset Finance. Highlight your relevant experience and how it aligns with the job description.
Tailor Your CV:Customise your CV to reflect your experience in customer service and asset finance. Use specific examples that demonstrate your skills in managing customer journeys and resolving disputes.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and continuous improvement. Mention how your proactive mindset can contribute to enhancing customer satisfaction at OSB Group.
Highlight Relevant Skills:In your application, emphasise your attention to detail, communication skills, and any previous experience with KPIs or data analysis. These are crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at OSB Group
✨Know Your Asset Finance
Make sure you brush up on your knowledge of asset finance before the interview. Understand the key concepts, terminology, and current trends in the industry. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about situations where you resolved conflicts or improved customer satisfaction. Be ready to discuss how you can apply these skills to enhance the customer journey at InterBay Asset Finance.
✨Demonstrate Problem-Solving Abilities
The role requires proactive problem-solving. Prepare to discuss specific instances where you've identified issues and implemented solutions. This will illustrate your ability to handle challenges effectively and contribute to a seamless customer experience.
✨Ask Insightful Questions
At the end of the interview, be prepared with thoughtful questions about the company culture, team dynamics, and future projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
