At a Glance
- Tasks: Deliver top-notch customer service and handle banking transactions in a busy branch.
- Company: Join OSB Group, a specialist mortgage lender with a focus on collaboration.
- Benefits: Competitive salary, private medical insurance, 28 days leave, and family-focused perks.
- Other info: Dynamic team environment with opportunities for personal growth and development.
- Why this job: Make a real difference by helping customers achieve their savings goals.
- Qualifications: Experience in customer service and cash handling; GCSEs in Maths and English preferred.
The predicted salary is between 23000 - 32200 £ per year.
Customer Service Assistant – OSB Group
Join to apply for the Customer Service Assistant role at OSB Group.
What you will be doing
As a Customer Service Assistant, you will deliver a consistently high standard of customer service while completing banking transactions in the Hempstead Branch.
- Building rapport face-to-face with customers in a busy branch environment
- Accurately processing transactions and amendments on various types of savings accounts, such as:
- Deposits and withdrawals
- Faster payments / CHAPS
- Registering bereavements / Power of Attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out daily banking within the branch
- Overseeing G4S cash collections and deliveries
- Identifying and supporting vulnerable customers
- Supporting customers wishing to provide feedback or raise a complaint
Please note this is a fixed-term contract for a period of 12 months.
The hours of work will be 35 hours per week, Monday‑Friday 9 am‑5 pm, plus a minimum of 2 Saturdays per month 9 am‑12:30 pm. Time back in lieu will be given for Saturdays worked.
Compensation & Benefits
Base salary dependent on experience, starting from £23,000. Benefits include:
- Enhanced family‑focused benefits
- Private Medical Insurance and Medical Cash Plan
- 28 days annual leave plus bank holidays
Please see OSB Careers for more information about benefits.
Qualifications
- Previous experience in a customer‑facing environment
- Experience in cash handling
- GCSEs or equivalent in Maths and English
Next steps
Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers.
Diversity, Equity & Inclusion
At OSB, we value diversity and encourage everyone to apply. We actively promote diversity at all levels and support equity and respect for all applicants and employees.
#J-18808-Ljbffr
Customer Service Assistant in Gillingham employer: OSB Group
OSB Group is an excellent employer that prioritises employee well-being and development, making it a rewarding place to work as a Strategic Executive Assistant. With a competitive salary and a hybrid working model based in Chatham, employees benefit from a supportive work culture that encourages growth and collaboration while contributing to the strategic goals of the organisation. The opportunity for occasional travel to other offices adds a unique advantage, allowing for broader engagement within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Gillingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like OSB Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Service Assistant in Gillingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to OSB Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on OSB Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at OSB Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with OSB Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at OSB Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former OSB Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
