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For Companies At a Glance
- Tasks: Deliver top-notch customer service and handle banking transactions in a busy branch.
- Company: Join OSB Group, a specialist mortgage lender with a focus on collaboration.
- Benefits: Competitive salary, private medical insurance, 28 days leave, and family-focused perks.
- Why this job: Make a real difference by helping customers achieve their savings goals.
- Qualifications: Experience in customer service and cash handling; GCSEs in Maths and English preferred.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 23000 - 32200 £ per year.
Customer Service Assistant – OSB Group
Join to apply for the Customer Service Assistant role at OSB Group.
What you will be doing
As a Customer Service Assistant, you will deliver a consistently high standard of customer service while completing banking transactions in the Hempstead Branch.
- Building rapport face-to-face with customers in a busy branch environment
- Accurately processing transactions and amendments on various types of savings accounts, such as:
- Deposits and withdrawals
- Faster payments / CHAPS
- Registering bereavements / Power of Attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out daily banking within the branch
- Overseeing G4S cash collections and deliveries
- Identifying and supporting vulnerable customers
- Supporting customers wishing to provide feedback or raise a complaint
Please note this is a fixed-term contract for a period of 12 months.
The hours of work will be 35 hours per week, Monday‑Friday 9 am‑5 pm, plus a minimum of 2 Saturdays per month 9 am‑12:30 pm. Time back in lieu will be given for Saturdays worked.
Compensation & Benefits
Base salary dependent on experience, starting from £23,000. Benefits include:
- Enhanced family‑focused benefits
- Private Medical Insurance and Medical Cash Plan
- 28 days annual leave plus bank holidays
Please see OSB Careers for more information about benefits.
Qualifications
- Previous experience in a customer‑facing environment
- Experience in cash handling
- GCSEs or equivalent in Maths and English
Next steps
Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers.
Diversity, Equity & Inclusion
At OSB, we value diversity and encourage everyone to apply. We actively promote diversity at all levels and support equity and respect for all applicants and employees.
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Customer Service Assistant employer: OSB Group
Contact Detail:
OSB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research OSB Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Assistant and role-play them with a friend. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at OSB Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive features and AI-powered advice to help you stand out.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your previous experience in customer-facing environments and any relevant skills that match the job description.
Showcase Your Skills: Don’t forget to mention your cash handling experience and how you’ve built rapport with customers in the past. We want to see how you can bring your unique skills to our team!
Be Personable: Since this role is all about delivering a superior customer experience, let your personality shine through in your application. We love candidates who can connect with people and show empathy towards customers.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at OSB Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to build rapport and how to handle various customer interactions, especially in a busy branch environment. Be ready to share examples from your past experiences that highlight your skills.
✨Familiarise Yourself with Banking Transactions
Since you'll be processing transactions like deposits, withdrawals, and handling cash, make sure you know the basics of these processes. You might even want to review common banking terms and procedures so you can speak confidently about them during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in previous roles. Think of specific examples where you identified a problem and took steps to resolve it, especially in a customer-facing context. This will demonstrate your resilience and ability to support customers effectively.
✨Emphasise Teamwork and Collaboration
The role requires working well within a team, so be ready to talk about your experience collaborating with others. Share stories that illustrate your ability to work harmoniously with colleagues to achieve common goals, as this is key to creating a positive customer experience.