Compliance Assurance Manager in Chatham

About the team

The Risk Assurance Team sits at the forefront of the Bank's commitment to maintaining the highest standards of compliance, conduct, and risk management. As an integral part of the Group's Risk Assurance Function, the team delivers independent assurance that provides confidence to senior leadership and key stakeholders on the effectiveness of the Bank's regulatory and control framework. Through a comprehensive programme of thematic reviews, compliance monitoring, and control testing, the team evaluates critical business processes and helps identify opportunities for improvement. By focusing on the areas of greatest risk and strategic significance, the team plays a pivotal role in protecting the Bank, supporting good customer outcomes, and driving a strong culture of accountability and continuous improvement. This is an exciting opportunity to join a team that provides broad organisational exposure, influences positive change, and contributes directly to the Bank's long‑term success.

What you will be doing?

In this diverse and impactful role, you will lead on compliance monitoring, testing, and assurance activities across the business, providing independent oversight and identifying opportunities to strengthen controls and mitigate risk. Working collaboratively with stakeholders at all levels, you will promote a strong culture of compliance, offering specialist and expert guidance and insight on regulatory obligations, risk management, and financial services best practice. You will be responsible for assessing the effectiveness of compliance frameworks, supporting continuous improvement initiatives, and helping to ensure that compliance risks are identified, managed, and reported appropriately. In addition, you will have the opportunity to deputise for the Senior Compliance Assurance Manager when required, providing leadership, maintaining business continuity, and contributing to the ongoing development of the compliance function.

• Independently delivering and leading a team conducting timely and robust Compliance Assurance and Monitoring reviews across the Group to assess the effectiveness of compliance controls and programmes to confirm that the Group is operating within its policies and procedures and in line with applicable laws and regulation, including Consumer Duty. This includes the assessment of customer outcome across the full product lifecycle when necessary.
• Ensuring that risk‑based review testing plans are aligned with emerging risks, and regulatory requirements, adapting them as necessary to respond to new risks or regulatory changes.
• Managing the closure and standard of stakeholders responses to the actions agreed from Compliance Assurance and Monitoring reviews. Recording operational management responses and evidence, tracking progress, and conducting proportionate follow up validation assessments to confirm the adequacy of the closure.
• Responsibility for the delivery of Compliance Assurance and Monitoring reviews in line with internal quality standards whilst adhering to the Compliance Assurance Methodology.
• Identifying, building and maintaining effective relationships with key stakeholders at all levels, including Risk, Audit, Legal, and Operations across the three lines of defence to support a strong compliance culture throughout the organisation.
• Communicating key compliance findings, risks, and issues to senior leadership, and providing strategic recommendations for ongoing risk mitigation and improvement opportunities.
• Contributing to the development and delivery of training for compliance team members on monitoring and testing methodologies, compliance updates, and regulatory changes.
• Supporting in the development and publication of key Risk Assurance Management Information and reports to senior stakeholder and Committee level, providing essential updates on the progress of the Compliance Assurance Plan and the overall compliance risk and control environment.

What's in it for you?

A competitive salary dependent on location and experience of between £47,000‑£62,000 and a competitive benefits package including:

• Annual discretionary bonus opportunity: up to 17.5% of salary
• 30 days annual leave
• Choose to contribute 3% or 5% pension, with employer contributions of 6% or 8% respectively
• Enhanced family‑focused benefits
• Hybrid‑working *3 days in the office, 2 at home.

About us

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’. Our commitment to professional development, flexible working, and employee well‑being fosters a dynamic and supportive workplace.

Do you have the skills?

• Previous compliance and risk assurance experience working in compliance monitoring and/or audit within a regulated lending or banking environment is essential.
• In‑depth understanding of regulatory requirements, compliance risk assessment methodologies, and industry best practices in compliance assurance.
• Excellent understanding of and ability to interpret the FCA/PRA regulations and industry body guidance, along with other critical regulatory areas is essential.
• Proven and demonstrable experience of successfully establishing effective stakeholder relationships is essential.

Next steps

If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application.

We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive.

We welcome applications from people of all backgrounds and encourage candidates with disabilities and long‑term health conditions to apply. We are committed to treating all our employees and job applicants equally, opposed to discrimination on any grounds.