OSB Group is seeking a dedicated specialist to support vulnerable customers facing complex financial challenges with mortgages. You will assess circumstances, guide customers through forbearance options, and tailor support to individual needs while maintaining compassionate, compliant communication.
The role emphasizes delivering positive outcomes, working within a collaborative team, and adhering to the Inclusion and Vulnerability policy. 35-hour weeks across standard daytime shifts.
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Compassionate Mortgage Collections Advisor employer: OSB Group
At OSB Group, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment that prioritises professional development and employee well-being. Our Technology Strategy and Planning Manager role is pivotal in shaping our technology vision, providing opportunities for impactful collaboration across teams, and driving strategic initiatives that align with our mission to become 'the bank of the future'. With a competitive salary, generous leave, and a commitment to inclusivity and flexible working, OSB Group is dedicated to fostering a culture where every colleague can thrive and contribute meaningfully.
