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- Tasks: Help customers navigate financial challenges and find tailored mortgage solutions.
- Company: Dynamic financial services company based in Chatham.
- Benefits: Competitive salary, hybrid work options, and a comprehensive benefits package.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer-focused roles and strong negotiation abilities.
- Other info: Join a supportive team with opportunities for career advancement.
The predicted salary is between 26500 - 30000 £ per year.
A financial services company in Chatham is seeking a Financial Support Consultant to assist customers experiencing financial difficulties. The role involves communication over various channels to tailor solutions for mortgage arrears while providing excellent customer service.
Candidates should have experience in regulated customer-focused environments and strong negotiation skills.
A full-time salary ranges from £26,500 to £30,000 with a competitive benefits package, including hybrid work opportunities.
Mortgage Arrears Solutions Consultant in Chatham employer: OSB Group
Contact Detail:
OSB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Arrears Solutions Consultant in Chatham
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience with mortgage arrears. A friendly chat can lead to valuable insights or even job leads.
✨Tip Number 2
Practice your pitch! When you get that chance to speak with potential employers, make sure you can clearly explain how your experience aligns with their needs. Tailor your message to highlight your customer service and negotiation skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Mortgage Arrears Solutions Consultant in Chatham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in regulated customer-focused environments. We want to see how your skills align with the role of a Mortgage Arrears Solutions Consultant, so don’t be shy about showcasing your negotiation skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in financial difficulties. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Communication Skills: Since the role involves communication over various channels, make sure to highlight any relevant experience. Whether it’s face-to-face, over the phone, or via email, we want to know how you’ve effectively communicated with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us, so we can review it promptly!
How to prepare for a job interview at OSB Group
✨Know Your Stuff
Make sure you brush up on mortgage arrears and financial support solutions. Understand the common challenges customers face and be ready to discuss how you would approach these situations. This shows that you're not just interested in the role, but that you genuinely care about helping customers.
✨Show Off Your Communication Skills
Since the role involves communicating over various channels, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully communicated with customers in the past, especially in regulated environments. This will demonstrate your ability to provide excellent customer service.
✨Negotiate Like a Pro
Brush up on your negotiation skills before the interview. Think of scenarios where you've had to negotiate solutions for clients or customers. Be prepared to discuss your strategies and how you achieved positive outcomes, as this is crucial for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the role. This could include inquiries about their approach to customer service or how they measure success in the position. Asking questions shows your interest and helps you determine if the company is the right fit for you.
