OSB Group is seeking a Complaints Officer to manage and resolve customer complaints within the formal response stage, adhering to FCA DISP timelines and the Bank's policies. You will investigate issues, gather information from various departments and determine fair outcomes with accurate redress calculations.
The role emphasizes customer fairness, empathy, and compliance. A base salary of £27,000–£31,000 plus a benefits package and discretionary bonus aligns with experience and location.
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Customer Complaints Resolution Specialist in Chatham employer: OSB Group
At OSB Group, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment that prioritises professional development and employee well-being. Our Technology Strategy and Planning Manager role is pivotal in shaping our technology vision, providing opportunities for impactful collaboration across teams, and driving strategic initiatives that align with our mission to become 'the bank of the future'. With a competitive salary, generous leave, and a commitment to inclusivity and flexible working, OSB Group is dedicated to fostering a culture where every colleague can thrive and contribute meaningfully.
