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- Tasks: Support commercial customers in financial distress through phone and email.
- Company: A specialist mortgage lender that values diversity and inclusivity.
- Benefits: Salary between £28,000 - £30,000 and hybrid work options.
- Why this job: Make a real difference by helping customers manage their financial challenges.
- Qualifications: Skills in negotiation, empathy, and strong communication are essential.
- Other info: Join a rewarding environment with opportunities for personal growth.
The predicted salary is between 28000 - 30000 £ per year.
A specialist mortgage lender is looking for a Financial Support Consultant to assist commercial customers in financial distress. You will engage with customers primarily through phone and email to provide tailored support for arrears management.
The successful candidate will have skills in negotiation, empathy, and communication, with a salary range of £28,000 - £30,000 per year and hybrid work options available. Join a company that values diversity and offers a rewarding environment.
Commercial Mortgage Arrears Specialist (Hybrid) in Chatham employer: OSB Group
Contact Detail:
OSB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Mortgage Arrears Specialist (Hybrid) in Chatham
✨Tip Number 1
Make sure to research the company and its values before your interview. Knowing what they stand for will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since this role involves helping customers in financial distress, being able to communicate effectively and empathetically is key. Role-play scenarios with a friend to build your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! We want to make sure your application gets the attention it deserves, and applying directly helps us keep track of all the amazing candidates like you.
We think you need these skills to ace Commercial Mortgage Arrears Specialist (Hybrid) in Chatham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your negotiation and communication skills. We want to see how you’ve helped customers in distress before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to show us your empathy and understanding of financial distress. Share a story that demonstrates your ability to connect with customers.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at OSB Group
✨Know Your Numbers
Brush up on your financial knowledge, especially around commercial mortgages and arrears management. Being able to discuss key metrics and demonstrate your understanding of financial distress will show that you're serious about the role.
✨Empathy is Key
Since you'll be dealing with customers in distress, practice how you can convey empathy during the interview. Think of examples where you've successfully navigated sensitive conversations and be ready to share them.
✨Master the Art of Negotiation
Prepare for potential role-play scenarios where you might need to negotiate terms or solutions. Brush up on negotiation techniques and think of past experiences where you’ve successfully reached a compromise.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s approach to diversity and support for employees. This shows your genuine interest in their values and culture, which is crucial for a role focused on customer support.
