At a Glance
- Tasks: Support mortgage intermediaries by answering queries and providing excellent customer service.
- Company: Join OSB Group, a specialist mortgage lender with a collaborative culture.
- Benefits: Enjoy 30 days annual leave, competitive salary, and enhanced family-focused benefits.
- Other info: Inclusive workplace with flexible options and commitment to diversity.
- Why this job: Kickstart your career in financial services while gaining valuable industry knowledge.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 26000 £ per year.
About the team
The Broker liaison team support the bank by taking inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, broker portal navigation and registration assistance.
What you will be doing?
Answering new business enquiries, resolving any queries they may have, and escalating complaints where required whilst always delivering excellent customer service. Working within a positive and supportive team, you will gain valuable industry knowledge, practical skills, and professional development opportunities that will help launch your career in financial services.
Your responsibilities will include:
- Supporting the Broker Journey by using your skills and knowledge to deal with queries from Intermediaries through all communication methods for new lending.
- Liaising with our Business Development Managers to provide them ongoing support.
- Participating actively in telephone campaigns where required for intermediaries.
- Resolving technical queries and escape where necessary.
- Taking card payments and issuing refunds whilst complying with PCI processes.
- Completing general administration duties and ad hoc tasks or projects as and when required.
What's in it for you?
We offer a base salary dependent on experience and location between £25,000- £26,000 and a competitive benefits package:
- 30 days annual leave
- Choose to contribute 3% or 5% pension, with employer contributions of 6% or 8% respectively
- Enhanced family-focused benefits
About us
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a customer service environment with a confident telephone manner.
- Basic knowledge of call centre operations is essential.
- Advanced skills in respect of communication and delivering a high level of customer service.
- Attention to detail and ability to learn new processes and procedures.
Still on the fence? Hear from our team or explore our process: OSB Careers
Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self.
We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive. We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply. If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application.
Diversity, Equity & Inclusion
Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we’re happy to have a conversation about what flexibility might look like for you.
Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Broker Liaison Coordinator (Tier 1) in Chatham employer: OSB Group
OSB Group is an excellent employer that prioritises employee well-being and development, making it a rewarding place to work as a Strategic Executive Assistant. With a competitive salary and a hybrid working model based in Chatham, employees benefit from a supportive work culture that encourages growth and collaboration while contributing to the strategic goals of the organisation. The opportunity for occasional travel to other offices adds a unique advantage, allowing for broader engagement within the company.
