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- Tasks: Deliver top-notch customer service and handle banking transactions in a busy branch.
- Company: Join OSB Group, a leading mortgage lender and retail savings bank.
- Benefits: Competitive salary, private medical insurance, 28 days leave, and family-focused perks.
- Why this job: Make a real difference by helping customers achieve their savings goals.
- Qualifications: Experience in customer service and cash handling; GCSEs in Maths and English.
- Other info: Inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 18480 - 27600 £ per year.
Join to apply for the Customer Service Assistant role at OSB Group. About the team The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.
What you will be doing As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions in our Canterbury Branch. Your responsibilities will include:
- Building rapport face to face with our customers in a busy branch environment
- Accurately processing transactions and amendments on various types of savings accounts, such as:
- Deposits and withdrawals
- Faster payments/CHAPS
- Registering bereavements/Power of attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out the daily banking within the branch
- Overseeing G4S cash collections and deliveries
- Identifying and supporting our vulnerable customers
- Supporting customers wishing to provide feedback or raise a complaint
The hours of work will be 35 hours per week to be worked between Monday - Friday 9am - 5pm, plus a minimum of 2 Saturdays per month from 9am - 12.30pm. Time back in lieu will be given for Saturdays worked. This role involves interacting and supporting a varied cohort of customers and using your skills and knowledge to problem solve. If you demonstrate resilience and work well in a team, this is the perfect opportunity for you!
What’s in it for you We offer a base salary dependent on experience from £23,000 and a competitive benefits package including:
- Enhanced family-focused benefits
- Access to Private Medical Insurance and Medical Cash Plan
- 28 days annual leave plus bank holidays
About us OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we’re passionate about our people and want to continue building a collaborative and engaging environment!
Do you have the skills We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a customer facing environment
- Experience in cash handling
- GCSE's or equivalent in Maths and English
Next steps Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers. We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self.
Diversity, Equity & Inclusion Not sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We’re committed to creating an inclusive space where everyone feels empowered to apply - even if you don’t check every box. We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We’re proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all.
Customer Service Assistant in Canterbury employer: OSB Group
Contact Detail:
OSB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Canterbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on OSB Group. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve built rapport with customers or handled cash transactions. These stories will make your application stand out and show your skills in action.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Canterbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your previous experience in customer-facing environments and any cash handling skills you have. We want to see how your unique background fits with what we’re looking for!
Show Your Personality: Don’t be afraid to let your personality shine through in your application! We value a friendly and engaging approach, so share examples of how you've built rapport with customers in the past. This will help us see how you might fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for specific skills and experiences, so make sure they stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out all the fantastic benefits we offer while you’re there!
How to prepare for a job interview at OSB Group
✨Know Your Customer Service Basics
Before heading into the interview, brush up on key customer service principles. Understand how to build rapport with customers and handle complaints effectively. This will show that you’re not just familiar with the role but also passionate about providing a great customer experience.
✨Familiarise Yourself with Banking Transactions
Since you'll be processing various banking transactions, it’s crucial to know the basics of deposits, withdrawals, and cash handling. Research common banking terms and practices so you can confidently discuss them during your interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or managing cash discrepancies. Think of examples from your past experiences where you successfully navigated similar challenges, as this will demonstrate your problem-solving skills.
✨Show Your Team Spirit
OSB Group values teamwork, so be ready to share examples of how you've worked well in a team environment. Highlight any experiences where you collaborated with others to achieve a common goal, as this will resonate well with the interviewers.
