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For Companies At a Glance
- Tasks: Engage with mortgage intermediaries, answer inquiries, and resolve queries over the phone.
- Company: Join OSB Group, a leading FTSE 250 specialist mortgage lender focused on diverse market segments.
- Benefits: Enjoy 28 days leave, private medical insurance, and perks like cycle schemes and flexible working.
- Why this job: Be part of a supportive team with training to boost your mortgage knowledge and customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential; financial services knowledge is a plus.
- Other info: This is a 12-month fixed-term contract with opportunities for career progression.
The predicted salary is between 20000 - 22000 £ per year.
About the team
The Broker liaison team supports the bank by taking inbound mortgage calls from mortgage intermediaries who require information regarding new or current lending, further advances, and support with our broker portal.
About Us
The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.
Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.
We are passionate about our products, customers, and our people. We are committed to Diversity, Equity, and Inclusion, encouraging differences and valuing diverse backgrounds and experiences. We support initiatives such as the Women in Finance Charter and Women in Leadership Programme.
This role is FTC for 12 months.
What you will be doing
In this role, you will be engaging with mortgage intermediaries, answering new business inquiries, resolving queries, and escalating complaints when necessary.
Your responsibilities include:
- Delivering high-quality customer service over the phone
- Handling calls, emails, and LiveChat from intermediaries, collaborating with internal teams as needed
- Participating in telephone campaigns when required
- Resolving technical queries and complaints within your expertise, escalating as necessary
- Identifying and reporting fraud or suspicious activities to line management
This is a great opportunity to work in a supportive, friendly team with in-depth on-the-job training to enhance your knowledge of mortgage criteria, products, and the home buying process.
In return for your commitment
We offer a base salary dependent on experience, between £20,000 – £22,000, along with a benefits package including:
- 28 days annual leave plus bank holidays
- Private Medical Insurance and Medical Cash Plan
- Additional benefits like cycle purchase scheme, season ticket loan, holiday purchase/sell schemes, employee perks, and save as you earn scheme
Could you be the one?
We seek talented individuals with:
- Customer service experience with a confident telephone manner
- Strong communication skills and a high level of customer service
- Attention to detail and ability to learn new processes
- Knowledge of the home buying process (desirable but not essential)
- Experience in Financial Services with awareness of FCA regulations (desirable but not essential)
We believe your career progression is as unique as your personality. We support our people to become the best they can be.
What to do next
If interested, please apply now! Internal applicants can apply via the internal careers page. For a confidential chat, contact details are on our careers page.
Our recruitment process is personalized; interviews are designed to be relevant and conversational to get the best out of you.
OSB Group values diversity and is committed to equal opportunities. We support initiatives to promote gender equality and diversity at all levels. Our leadership actively promotes these values, with regular updates on our progress.
We support flexible working arrangements to promote work-life balance. Please inquire if you are interested in flexibility options.
Applicants must have UK work rights and be willing to undergo pre-employment screening.
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Broker Liaison Coordinator (Tier 1) FTC employer: OSB Group
Contact Detail:
OSB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Liaison Coordinator (Tier 1) FTC
✨Tip Number 1
Familiarise yourself with the mortgage industry and the specific products offered by OSB Group. Understanding the basics of mortgage lending and the home buying process will help you engage more effectively with intermediaries during your calls.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of phone interaction, consider role-playing scenarios with friends or family to build your confidence in handling inquiries and resolving issues.
✨Tip Number 3
Research common queries and complaints that mortgage intermediaries might have. Being prepared with potential solutions or responses can set you apart as a knowledgeable candidate who is ready to provide high-quality customer service.
✨Tip Number 4
Show your enthusiasm for diversity and inclusion in your conversations. OSB Group values these principles, so expressing your commitment to fostering an inclusive environment can resonate well with the hiring team.
We think you need these skills to ace Broker Liaison Coordinator (Tier 1) FTC
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Broker Liaison Coordinator. Familiarise yourself with the mortgage process and the types of inquiries you will be handling.
Tailor Your CV: Highlight your customer service experience and any relevant skills that align with the job description. Emphasise your communication skills and attention to detail, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at OSB Group
✨Showcase Your Customer Service Skills
Since the role involves engaging with mortgage intermediaries, it's crucial to demonstrate your customer service experience. Prepare examples of how you've successfully handled customer inquiries or resolved complaints in the past.
✨Familiarise Yourself with Mortgage Processes
While knowledge of the home buying process is desirable but not essential, having a basic understanding can set you apart. Brush up on key terms and processes related to mortgages to show your enthusiasm for the role.
✨Communicate Clearly and Confidently
Strong communication skills are vital for this position. Practice articulating your thoughts clearly and confidently, especially over the phone, as this will be a significant part of your daily responsibilities.
✨Emphasise Attention to Detail
In a role that requires handling technical queries and identifying fraud, attention to detail is paramount. Be prepared to discuss how you've demonstrated this skill in previous roles, ensuring you highlight specific examples.
