Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with mortgage intermediaries, answer inquiries, and resolve queries over the phone.
- Company: Join OSB Group, a leading FTSE 250 specialist mortgage lender focused on diverse market segments.
- Benefits: Enjoy 28 days leave, private medical insurance, and perks like cycle schemes and flexible working.
- Why this job: Be part of a supportive team with training to boost your mortgage knowledge and customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential; financial services knowledge is a plus.
- Other info: This is a 12-month fixed-term contract with opportunities for career progression.
The predicted salary is between 20000 - 22000 £ per year.
Social network you want to login/join with:
Broker Liaison Coordinator (Tier 1) FTC, Chatham
col-narrow-left
Client:
OSB Group
Location:
Chatham, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
3cbaa13698ad
Job Views:
31
Posted:
12.08.2025
Expiry Date:
26.09.2025
col-wide
Job Description:
About the team
The Broker liaison team support the bank by taking the inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, further advances, and for support with our broker portal.
About Us
The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.
Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.
Alongside passion for our products and customers, we\’re passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.
This role is FTC for 12 months.
What you will be doing
In this role, you will be talking to mortgage intermediaries answering new business enquiries, resolving any queries they may have, and escalating complaints where required.
Your responsibilities will include:
- Delivering a high standard of customer service over the phone
- Dealing with calls, emails and LiveChat from intermediaries, working with internal contacts where required
- Participating in telephone campaigns where required.
- Resolving any technical queries and complaints within personal levels of expertise and escalating where necessary
- Identifying and escalating any instances of fraud or other suspicious activities and reporting these to line management
This is a great opportunity to work within a small, friendly team who are highly supportive of each other and encourage individual and team development. With in-depth, on the job training this role will strengthen your knowledge of our extensive mortgage criteria, products and the home purchasing process.
In return for your commitment
We offer a base salary dependent on experience of between £20,000 – £22,000 and a competitive benefits package including:
- 28 days annual leave plus bank holidays
- Access to Private Medical Insurance and Medical Cash Plan
- Additional benefits such as, cycle purchase scheme, season ticket Loan, holiday purchase/sell schemes, employee perk portals and save as you earn scheme.
Could you be the one?
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a customer service environment with a confident telephone manner
- Advanced skills in respect of communication and delivering a high level of customer service
- Intermediate skills in respect of attention to detail and ability to learn new processes and procedures
- Basic knowledge of the home buying process desirable but not essential
- Previous experience working within the Financial Services industry with basic knowledge of FCA and relevant regulation desirable but not essential
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.
What to do next
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.
Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.
If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!
OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.
As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.
Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
Options
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed
About the team
The Broker liaison team support the bank by taking the inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, further advances, and for support with our broker portal.
About Us
The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.
Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.
Alongside passion for our products and customers, we\’re passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.
This role is FTC for 12 months.
What you will be doing
In this role, you will be talking to mortgage intermediaries answering new business enquiries, resolving any queries they may have, and escalating complaints where required.
Your responsibilities will include:
This is a great opportunity to work within a small, friendly team who are highly supportive of each other and encourage individual and team development. With in-depth, on the job training this role will strengthen your knowledge of our extensive mortgage criteria, products and the home purchasing process.
In return for your commitment
We offer a base salary dependent on experience of between £20,000 – £22,000 and a competitive benefits package including:
Could you be the one?
We are looking for talented individuals who have the experience and knowledge set out below:
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.
What to do next
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.
Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.
If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!
OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.
As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.
Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
Options
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed
Software Powered by iCIMS
#J-18808-Ljbffr
Broker Liaison Coordinator (Tier 1) FTC employer: OSB Group
Contact Detail:
OSB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Liaison Coordinator (Tier 1) FTC
✨Tip Number 1
Familiarise yourself with the mortgage industry and the specific products offered by OSB Group. Understanding the basics of mortgage lending and the home buying process will help you engage more effectively with intermediaries during your calls.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of phone interaction, consider role-playing scenarios with friends or family to build your confidence in handling inquiries and resolving issues.
✨Tip Number 3
Research common queries and complaints that mortgage intermediaries might have. Being prepared with potential solutions or responses can set you apart as a knowledgeable candidate who is ready to provide high-quality customer service.
✨Tip Number 4
Show your enthusiasm for diversity and inclusion in your conversations. OSB Group values these principles, so expressing your commitment to fostering an inclusive environment can resonate well with the hiring team.
We think you need these skills to ace Broker Liaison Coordinator (Tier 1) FTC
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Broker Liaison Coordinator. Familiarise yourself with the mortgage process and the types of inquiries you will be handling.
Tailor Your CV: Highlight your customer service experience and any relevant skills that align with the job description. Emphasise your communication skills and attention to detail, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at OSB Group
✨Showcase Your Customer Service Skills
Since the role involves engaging with mortgage intermediaries, it's crucial to demonstrate your customer service experience. Prepare examples of how you've successfully handled customer inquiries or resolved complaints in the past.
✨Familiarise Yourself with Mortgage Processes
While knowledge of the home buying process is desirable but not essential, having a basic understanding can set you apart. Brush up on key terms and processes related to mortgages to show your enthusiasm for the role.
✨Communicate Clearly and Confidently
Strong communication skills are vital for this position. Practice articulating your thoughts clearly and confidently, especially over the phone, as this will be a significant part of your daily responsibilities.
✨Emphasise Attention to Detail
In a role that requires handling technical queries and identifying fraud, attention to detail is paramount. Be prepared to discuss how you've demonstrated this skill in previous roles, ensuring you highlight specific examples.
