Deputy Manager

In this role you will support the Registered Manager to take responsibility for all areas of care, safeguarding and well-being. Motivating and inspiring your team to provide the highest quality of person-centred care in all that they do. You will need to respond to the needs of each individual, acting in their best interests, developing care plans and taking the time to get to know residents' needs and preferences well so that high standards of care can be delivered. You should ensure you and the team understand that the care home is the resident’s home, so at all times staff need to be mindful of this and prioritise the residents and their loved ones' needs. Your role will see you work directly with the residents attending to their care needs, as well as deputising for the manager in their absence and taking on responsibility for tasks assigned to you.

You and your team will need to participate in regular training and behave in a professional and friendly manner towards other staff and visitors, embodying the companies’ values and standards in all you do.

• Ensure service users are at the heart of the care delivery meeting their wishes, preferences and enhancing their wellbeing.
• Ensure that all Staff Members contribute, to the best of their ability, to the efficient running of the Home and the creation of an atmosphere conducive to the best interests of the Residents.
• Report any ill health amongst Clients and make requests for GP / Professional visits where necessary.
• Ensure that Clients’ Care Plans are completed and maintained in conjunction with Clients, Relatives, and other Health Care Professionals, and in accordance with CQC guidelines and Company policy.
• Ensure the health, safety and wellbeing of residents and staff around the Service. If any concerns to report to Manager/Head Office without delay.
• Undertake care tasks on a regular basis as required by the needs of the Home.
• Contribute to the care planning function and support the Manager in ensuring that all care planning reflects current and best practice.
• Deputise for the Manager during their absence, while, at all times, supporting the decisions made by the Manager.
• Support the Manager to ensure policy, procedures, practices and work instructions are understood and implemented to ensure the highest standards of care.
• Provide the Manager with additional support when completing audits to ensure the compliance and smooth running of the Service.
• Liaise regularly with head office ensuring necessary information is communicated promptly and effectively.
• Support the Manager to ensure maximum resident occupancy levels and where applicable, attend assessments to assess suitability of new placements looking at joining the Service.
• Support the Manager with visits, showing potential residents and their families and friends around the Home, as required, and discussing the philosophy of care and the activities of daily living skills.
• Ensure that all record keeping required by the CQC and other governing bodies are consistent with legislation and maintained.
• Ensure that the Company Complaints Procedure is understood, publicised and applied in a way that allows residents to have their complaints dealt with in an open and honest way without fear of victimisation.
• Report immediately to the Manager, or the Person in Charge, any illness of an infectious nature or accident incurred by a Client, colleague, self or another.
• As directed by the Manager, or in their absence, investigate any complaints or adult protection concerns raised by residents or relatives and report them as appropriate.
• As directed by the Manager, or in their absence, investigate all injuries sustained by residents while in the care of the Home. Report all serious injuries as appropriate.
• Along with the Manager, provide professional and managerial support to all staff within the Home.
• Support the Manager in delivering staff supervisions.
• Provide additional support to the Manager when staffing issues arise by conducting investigations, holding meetings such as welfare meetings where appropriate.
• Support the Manager with the recruitment and selection of staff, ensuring that they are recruited in accordance with organisation’s policies and procedures and external legislations.
• Implement training and development plans to raise the skills and competencies of team members to ensure they have the ability to perform current and future roles.
• Ensure that health and safety standards are maintained in accordance with the organisation’s policies and procedures by carrying out frequent walks around the building to highlight any maintenance issues, inspect the cleanliness of the Home and upkeep the safety and security of the building.
• Positively support the Manager in providing leadership to the administration, care, catering, housekeeping, laundry and maintenance teams.
• Participate and lead meetings as and when required.
• Establish and maintain good communication with Clients, Relatives and with the multidisciplinary team.
• Provide administrative support when required.
• Effectively communicate to all staff the aims and objectives of the service through verbal and written communication and by personal example.
• Understand, and ensure the implementation of, the Care Centre’s Health and Safety policy, and Emergency and Fire procedures.
• Report any faulty appliances, damaged furniture, equipment or any potential hazard.
• Maintain skills at a current level and undertake CPD.
• Provide additional support to the service and work as part of the Home’s on-call rota where telephone support will be provided when required outside of your normal working hours.
• In certain circumstances, you may be expected to attend the service outside of your normal working hours to provide additional support/guidance.

This is not an exhaustive list, other duties and responsibilities may be required from time to time which are within your capability or skill set.