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- Tasks: Lead clinic operations, manage the admin team, and ensure top-notch patient service.
- Company: Join Orthopaedic Specialists Group, a leading multidisciplinary clinic in London.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a supportive work culture.
- Why this job: Be part of a dynamic team focused on quality care and continuous improvement.
- Qualifications: 3+ years in healthcare operations, strong management skills, and proficiency in Microsoft Office.
- Other info: This is a full-time, on-site role with a Monday to Friday schedule.
The predicted salary is between 43200 - 72000 £ per year.
Location: OS Clinic, 45 Queen Anne Street, London W1G 9JF
Full-time, on-site, Monday to Friday, 9:00 am to 5:30 pm
Orthopaedic Specialists Group is a London-based multidisciplinary clinic known for delivering outstanding care across orthopaedics, rheumatology, pain management, oral and maxillofacial surgery, and regenerative medicine. We are seeking an experienced and dedicated Lead Practice Manager to join our management team. This is a hands-on role responsible for managing clinic operations, line-managing the administrative team, supporting consultants and ensuring excellent governance, compliance and patient service.
Key Responsibilities:
- Lead, support and develop the medical secretarial and administrative team
- Oversee recruitment, training, appraisals and performance management
- Manage clinic operations including scheduling, staffing, reporting and billing
- Ensure full compliance with CQC standards, clinical governance and internal policies
- Lead on audits, risk assessments, incident reviews and KPI monitoring
- Support strategic initiatives including quality improvement and digital transformation
- Deliver accurate reports and maintain high standards of documentation and patient correspondence
Essential Requirements:
- Minimum of three years’ experience in healthcare operations or practice management
- Proven experience line-managing staff
- Strong knowledge of private healthcare processes and governance standards
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Familiarity with clinical systems e.g. Carebit or DGL Practice Manager
The Ideal Candidate Will Be:
- Professional, proactive and highly organised
- An excellent communicator, both verbal and written
- Calm under pressure and confident in problem-solving
- Committed to delivering patient-centred care and continuous improvement
- Discreet and trustworthy with a strong understanding of confidentiality and data protection
What We Offer:
- Competitive salary based on experience
- Twenty-five days of annual leave plus all UK bank holidays
- One additional day of paid birthday leave
- Private medical insurance and contributory pension scheme
- A supportive, inclusive working culture
- Access to a high-performing clinical and leadership team
If you are an experienced manager ready to contribute to an exceptional clinical environment, we welcome your application.
Lead Practice Manager employer: OS Clinic
Contact Detail:
OS Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Practice Manager
✨Tip Number 1
Familiarise yourself with the specific healthcare processes and governance standards mentioned in the job description. This will not only help you understand the role better but also allow you to speak confidently about how your experience aligns with their needs during any discussions.
✨Tip Number 2
Network with professionals in the healthcare management field, especially those who have experience in private healthcare settings. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you improved team performance or patient care, as this will demonstrate your capability to lead the administrative team effectively.
✨Tip Number 4
Research the clinic's current initiatives, especially around quality improvement and digital transformation. Being knowledgeable about their ongoing projects will show your genuine interest in the role and your readiness to contribute from day one.
We think you need these skills to ace Lead Practice Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare operations and practice management. Emphasise your line-management skills and any specific achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the clinic's values. Mention your experience with compliance, governance standards, and how you can contribute to the clinic's mission of delivering patient-centred care.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and familiarity with clinical systems like Carebit or DGL Practice Manager. These skills are essential for the Lead Practice Manager role.
Showcase Your Leadership Experience: Provide examples of your previous leadership roles, focusing on how you have supported and developed teams. Discuss your approach to performance management and how you've successfully managed clinic operations in the past.
How to prepare for a job interview at OS Clinic
✨Showcase Your Leadership Skills
As a Lead Practice Manager, you'll be expected to lead and develop a team. Be prepared to discuss your previous experiences in managing teams, including how you handled challenges and supported staff development.
✨Demonstrate Knowledge of Healthcare Governance
Familiarise yourself with CQC standards and clinical governance. During the interview, highlight your understanding of these processes and how you've ensured compliance in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of specific examples where you've successfully managed clinic operations or resolved conflicts within a team.
✨Emphasise Communication Skills
As an excellent communicator, you need to convey your ability to interact effectively with both staff and patients. Prepare to share examples of how you've maintained clear communication in previous roles, especially under pressure.
