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- Tasks: Lead and improve the IT service department, enhancing internal customer experience.
- Company: Leading UK materials and engineering group with a dynamic growth trajectory.
- Benefits: Lucrative bonus scheme, career development opportunities, and a chance to shape a new department.
- Why this job: Make a real impact in a high-profile role and drive performance improvements.
- Qualifications: Proven IT Service Manager experience and strong leadership skills required.
- Other info: Opportunity to work in a multi-site organisation and inspire a high-performing team.
The predicted salary is between 48000 - 72000 £ per year.
My client is a leading UK materials and engineering group. Headquartered in the West Midlands, the group has a network of businesses up and down the country, serving a broad variety of industrial sectors. The organisation has grown quickly in recent years, through a mix of acquisitions and organic growth. It now employs circa 1700 people.
The group central IT function is being re-organised to meet the needs of the wider business as it continues to expand and develop, and improve the performance of the IT function as a whole. A new department is being created to bring together all elements of service under a single senior manager. This will include the IT Service Desk, Business Partnering and other internal service functions too.
The desire is to recruit an experienced and capable senior IT manager to take a fresh look at the internal customer experience journey, the service department processes and people, and drive a step-change in performance. Reporting to the CIO, this is a holistic IT leadership role, with the remit to create a high performing service department that meets and exceeds the needs of the business as a whole.
The ideal candidate for this role is likely to be an experienced IT Service Manager, with a proven track record in leading and improving the IT Service Desk department. They will need a good level of business acumen and understanding, and be able to shape and lead a high performing service team. Specific market sector knowledge is not important, but experience in a multi-site / multi-entity organisation would be very helpful. A relevant computer science degree is preferable.
Gravitas and personal credibility are key attributes, as are the ability to inspire and win respect with stakeholders throughout an organisation. A strong service mentality is key. The incoming Head of Service will have the opportunity to re-shape and improve a newly created department, and deliver a tangible step-change in service performance. This is a high profile and senior role within the overall group, and success will be rewarded through a lucrative bonus scheme and future career development opportunities.
Head of Service - IT employer: Oryx Executive Search
Contact Detail:
Oryx Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service - IT
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. This will help you tailor your responses and show that you're the perfect fit for the Head of Service role.
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for the IT service department and how you plan to drive performance. Confidence is key, so rehearse your ideas until they flow naturally.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it shows you're serious about joining our dynamic group.
We think you need these skills to ace Head of Service - IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT service management and any relevant achievements that showcase your ability to lead and improve service departments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Service role. Share your vision for improving the internal customer experience and how you plan to drive performance.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership experience. Talk about how you've inspired teams and gained respect from stakeholders in previous roles. We want to see your gravitas and personal credibility!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to shape a new department.
How to prepare for a job interview at Oryx Executive Search
✨Know Your Stuff
Make sure you brush up on your IT service management knowledge. Understand the latest trends and best practices in the industry, especially around service desk operations and customer experience. This will show that you're not just experienced but also current and forward-thinking.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you inspired your team to overcome them. This role is all about shaping a high-performing service department, so demonstrating your leadership style is crucial.
✨Understand the Business
Familiarise yourself with the company’s structure and its various business sectors. Being able to discuss how IT can support and enhance these areas will demonstrate your business acumen and understanding of the wider organisational goals.
✨Engage with Stakeholders
Think about how you would build relationships with key stakeholders across the organisation. Prepare to discuss your approach to stakeholder management and how you would ensure their needs are met while driving service improvements. This will highlight your ability to inspire respect and credibility.
