Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and improve the IT service department for a growing materials and engineering group.
- Company: A leading UK materials and engineering group with a dynamic growth trajectory.
- Benefits: Lucrative bonus scheme, career development opportunities, and a chance to shape a new department.
- Why this job: Make a real impact by enhancing internal customer experiences and driving performance.
- Qualifications: Proven experience in IT service management and strong leadership skills.
- Other info: High-profile role with the opportunity to inspire and lead a high-performing team.
The predicted salary is between 48000 - 72000 £ per year.
My client is a leading UK materials and engineering group. Headquartered in the West Midlands, the group has a network of businesses up and down the country, serving a broad variety of industrial sectors. The organisation has grown quickly in recent years, through a mix of acquisitions and organic growth. It now employs circa 1700 people.
The group central IT function is being re-organised to meet the needs of the wider business as it continues to expand and develop, and improve the performance of the IT function as a whole. A new department is being created to bring together all elements of service together under a single senior manager. This will include the IT Service Desk, Business Partnering and other internal service functions too.
The desire is to recruit an experienced and capable senior IT manager to take a fresh look at the internal customer experience journey, the service department processes and people, and drive a step-change in performance. Reporting to the CIO, this is a holistic IT leadership role, with the remit to create a high performing service department that meets and exceeds the needs of the business as a whole.
The ideal candidate for this role is likely to be an experienced IT Service Manager, with a proven track record in leading and improving the IT Service Desk department. They will need a good level of business acumen and understanding, and be able to shape and lead a high performing service team.
Specific market sector knowledge is not important, but experience in a multi-site / multi-entity organisation would be very helpful. A relevant computer science degree is preferable.
Gravitas and personal credibility are key attributes, as are the ability to inspire and win respect with stakeholders throughout an organisation. A strong service mentality is key.
The incoming Head of Service will have the opportunity to re-shape and improve a newly created department, and deliver a tangible step-change in service performance. This is a high profile and senior role within the overall group, and success will be rewarded through a lucrative bonus scheme and future career development opportunities.
Head of Service - IT in Birmingham employer: Oryx Executive Search
Contact Detail:
Oryx Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service - IT in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their recent projects and challenges, especially in service management. This will help you tailor your responses and show you’re genuinely interested in making a difference.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've improved service performance or led a team through change. These anecdotes will showcase your gravitas and ability to inspire others during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Service - IT in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Service - IT. Highlight your experience in leading IT service teams and any relevant achievements that showcase your ability to improve performance and customer experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of the IT landscape and how you can bring a fresh perspective to the service department.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership style and how you've inspired teams in the past. We want to see how you can drive a high-performing service department and win respect from stakeholders.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Oryx Executive Search
✨Know Your Stuff
Make sure you brush up on your IT service management knowledge. Understand the latest trends and best practices in the industry, especially around service desk operations and customer experience. This will help you demonstrate your expertise and show that you're ready to take on the challenges of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved performance or transformed a service department. Be ready to discuss your leadership style and how you inspire and motivate your team to achieve high standards.
✨Understand the Business
Familiarise yourself with the company’s structure and its various business sectors. Knowing how IT supports these areas will allow you to speak confidently about how you can enhance the internal customer experience and align IT services with business goals.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the current challenges the IT service department faces and what success looks like for the new Head of Service. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
