At a Glance
- Tasks: Process invoices and ensure repairs are completed accurately for our Repairs team.
- Company: Join Orwell Housing Association, a leader in creating inclusive workplaces.
- Benefits: Earn £12.97 per hour with flexible casual shifts and hybrid working options.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Make a real difference by ensuring financial accuracy and excellent service delivery.
- Qualifications: GCSE or equivalent in Maths and English required.
The predicted salary is between 12 - 13 € per hour.
Relief Credit Control Administrator
Salary: £12.97 per hour
Shifts: Casual contract; shifts to be agreed
Location: Ipswich/ hybrid working
Ref: IP385
Do you have a keen eye for detail and a passion for ensuring data is accurate and processed efficiently? We are looking for a Credit Control Administrator to join our Repairs team on a casual basis. This role will primarily focus on processing invoices; however, you will also play a key part in ensuring repairs are carried out as requested by both Orwell and its customers. In doing so, you will help maintain excellent service delivery and financial accuracy.
What you'll be doing:
- Ensure invoices from external contractors are processed and paid in line with Orwell's agreed policies and procedures.
- Review completed works orders to confirm financial accuracy and that all work has been completed in accordance with the original request.
- Raise recharge invoice and credit requests with the Finance Team and monitor payments to ensure timely resolution.
- Build and maintain effective working relationships with internal teams, customers, and contractors to confirm repairs are completed to the required standard.
- Verify that contractor's invoice is in line with agreed contract rates and investigate and resolve any discrepancies.
- Support the proactive and innovative resolution of issues, helping to maintain high levels of customer service and operational efficiency.
Person specification:
GCSE or equivalent including Maths and English Language
Interview date: 28th May 2026.
Before applying, please note that Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.
Apply with Confidence
Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.
We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for.
We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling 01473 228782 or emailing work@orwell-housing.co.uk.
Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - Privacy Policy. By applying to this job you agree you have read, understand and accept the content of the Privacy Notice to the processing of your data as part of this application.
For additional recruitment documents, policies and career guidance, check our career hub - Career Hub.
Relief Credit Control Administrator - Ipswich in Suffolk employer: Orwell Housing Association
Orwell Housing Association is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity is celebrated. With flexible hybrid working options in Ipswich, employees can enjoy a balanced work-life while contributing to meaningful projects that enhance community living. Join us to be part of a team that values your unique contributions and fosters an inclusive environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Credit Control Administrator - Ipswich in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills in credit control and customer service.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Relief Credit Control Administrator - Ipswich in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Relief Credit Control Administrator role. Highlight your attention to detail and any relevant experience in processing invoices or working with financial data. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:Since this role involves building relationships with internal teams and contractors, make sure to highlight your communication skills in your application. We want to know how you handle discrepancies and resolve issues effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Orwell Housing Association
✨Know Your Numbers
As a Relief Credit Control Administrator, you'll be dealing with invoices and financial accuracy. Brush up on your maths skills and be ready to discuss how you've handled financial discrepancies in the past. This shows you’re detail-oriented and capable of managing numbers effectively.
✨Familiarise Yourself with Policies
Make sure you understand Orwell's policies and procedures regarding invoice processing. Research common practices in credit control and be prepared to explain how you would ensure compliance with these policies in your role.
✨Build Rapport
Since this role involves working closely with internal teams, customers, and contractors, think about examples where you've successfully built relationships in previous roles. Be ready to share how you maintain effective communication and resolve issues collaboratively.
✨Showcase Problem-Solving Skills
Prepare to discuss specific instances where you've proactively resolved issues or improved processes. Highlight your innovative thinking and how it contributed to better service delivery or operational efficiency, as these are key aspects of the role.
