At a Glance
- Tasks: Process invoices and ensure financial accuracy while supporting repairs.
- Company: Join Orwell Housing Association, a leader in diversity and inclusion.
- Benefits: Earn £12.97 per hour with flexible casual shifts and hybrid working.
- Other info: Inclusive workplace committed to empowering all individuals.
- Why this job: Make a real impact on customer service and operational efficiency.
- Qualifications: GCSE or equivalent in Maths and English required.
The predicted salary is between 12 - 13 € per hour.
Relief Credit Control Administrator
Salary: £12.97 per hour
Shifts: Casual contract; shifts to be agreed
Location: Ipswich/ hybrid working
Ref: IP385
Do you have a keen eye for detail and a passion for ensuring data is accurate and processed efficiently? We are looking for a Credit Control Administrator to join our Repairs team on a casual basis. This role will primarily focus on processing invoices; however, you will also play a key part in ensuring repairs are carried out as requested by both Orwell and its customers. In doing so, you will help maintain excellent service delivery and financial accuracy.
What you'll be doing:
- Ensure invoices from external contractors are processed and paid in line with Orwell's agreed policies and procedures.
- Review completed works orders to confirm financial accuracy and that all work has been completed in accordance with the original request.
- Raise recharge invoice and credit requests with the Finance Team and monitor payments to ensure timely resolution.
- Build and maintain effective working relationships with internal teams, customers, and contractors to confirm repairs are completed to the required standard.
- Verify that contractor's invoice in line with agreed contract rates and investigate and resolve any discrepancies.
- Support the proactive and innovative resolution of issues, helping to maintain high levels of customer service and operational efficiency.
Person specification:
- GCSE or equivalent including Maths and English Language
Interview date: 28th May 2026.
Before applying, Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.
Apply with Confidence
Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.
We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for.
We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing.
Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub | Orwell Housing.
Relief Credit Control Administrator employer: Orwell Housing Association
Orwell Housing Association is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity is celebrated. With flexible hybrid working options in Ipswich, employees enjoy a casual contract that allows for a healthy work-life balance while contributing to meaningful community service through accurate financial processes and customer support. Join us to be part of a team that values your unique contributions and fosters an inclusive environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Credit Control Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a role like the Relief Credit Control Administrator. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for credit control roles and practice your answers. We want you to feel confident and ready to showcase your keen eye for detail and passion for accuracy.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team at Orwell.
We think you need these skills to ace Relief Credit Control Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Relief Credit Control Administrator role. Highlight your attention to detail and any relevant experience in processing invoices or managing financial data. We want to see how you can contribute to our Repairs team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Don’t forget to mention your ability to build relationships with internal teams and customers.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've proactively resolved issues in previous roles. We love candidates who can think on their feet and maintain high levels of customer service, so let us know how you've done this before!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Orwell Housing Association
✨Know Your Numbers
As a Relief Credit Control Administrator, you'll be dealing with invoices and financial accuracy. Brush up on your maths skills and be prepared to discuss how you ensure data accuracy in your previous roles. Mention specific examples where your attention to detail made a difference.
✨Understand the Company Culture
Orwell values diversity and inclusion, so make sure you understand their commitment to these principles. Be ready to share how your own experiences align with their values and how you can contribute to a supportive environment.
✨Prepare for Scenario Questions
Expect questions about how you would handle discrepancies in invoices or issues with contractors. Think of real-life scenarios where you've successfully resolved similar problems and be ready to explain your thought process.
✨Build Rapport
Since this role involves working closely with internal teams and contractors, show your interpersonal skills during the interview. Practice active listening and be engaging; this will demonstrate your ability to build effective working relationships.
