At a Glance
- Tasks: Process invoices and ensure repairs are completed accurately for our Repairs team.
- Company: Join Orwell Housing Association, a leader in creating inclusive workplaces.
- Benefits: Earn £12.97 per hour with flexible casual shifts and hybrid working options.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact by ensuring financial accuracy and excellent service delivery.
- Qualifications: GCSE or equivalent in Maths and English required.
Salary: £12.97 per hour
Shifts: Casual contract; shifts to be agreed
Location: Ipswich/ hybrid working
Do you have a keen eye for detail and a passion for ensuring data is accurate and processed efficiently? We are looking for a Credit Control Administrator to join our Repairs team on a casual basis. This role will primarily focus on processing invoices; however, you will also play a key part in ensuring repairs are carried out as requested by both Orwell and its customers. In doing so, you will help maintain excellent service delivery and financial accuracy.
What you'll be doing:
- Ensure invoices from external contractors are processed and paid in line with Orwell's agreed policies and procedures.
- Review completed works orders to confirm financial accuracy and that all work has been completed in accordance with the original request.
- Raise recharge invoice and credit requests with the Finance Team and monitor payments to ensure timely resolution.
- Build and maintain effective working relationships with internal teams, customers, and contractors to confirm repairs are completed to the required standard.
- Verify that contractor's invoice in line with agreed contract rates and investigate and resolve any discrepancies.
- Support the proactive and innovative resolution of issues, helping to maintain high levels of customer service and operational efficiency.
Person specification:
GCSE or equivalent including Maths and English Language
Interview date: 28th May 2026.
Before applying… Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.
Apply with Confidence
Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.
We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for.
We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing.
Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws.
Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application.
For additional recruitment documents, policies and career guidance, check our career hub.
Relief Credit Control Administrator employer: Orwell Housing Association
Orwell Housing Association is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity is celebrated. With flexible hybrid working options in Ipswich, employees enjoy a casual contract that promotes work-life balance while contributing to meaningful service delivery in the community. The organisation is committed to inclusivity, ensuring all team members have the opportunity to thrive and make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Credit Control Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Orwell. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching common questions for credit control roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've handled invoices or resolved discrepancies in the past. Real-life stories can make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Orwell.
We think you need these skills to ace Relief Credit Control Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Relief Credit Control Administrator role. Highlight your attention to detail and any relevant experience in processing invoices or working with financial data. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Repairs team. Keep it concise but engaging – we love a good story!
Showcase Your Soft Skills:Don’t forget to mention your ability to build relationships and resolve issues. These soft skills are just as important as technical ones in ensuring excellent service delivery. We’re all about teamwork here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Orwell Housing Association
✨Know Your Numbers
As a Relief Credit Control Administrator, you'll be dealing with invoices and financial accuracy. Brush up on your maths skills and be prepared to discuss how you've handled financial data in the past. Being able to demonstrate your attention to detail will impress the interviewers.
✨Familiarise Yourself with Policies
Make sure you understand Orwell's policies and procedures regarding invoice processing. Research common practices in credit control and be ready to explain how you would ensure compliance with these policies in your role. This shows that you're proactive and serious about the position.
✨Build Rapport
Since this role involves working closely with internal teams, customers, and contractors, practice building rapport during your interview. Think of examples where you've successfully collaborated with others to resolve issues or improve processes. This will highlight your interpersonal skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare examples of how you've dealt with discrepancies in invoices or resolved customer service issues in the past. This will showcase your critical thinking and ability to maintain high levels of service delivery.
