Property and Adaptations Officer

This is a 20‑hour‑per‑week hybrid role, with an initial office-based period to help the post holder to settle in, learn our systems and connect with the team. The ongoing working arrangements will be agreed collaboratively upon appointment.

Are you passionate about making a real difference? At Orwell, we believe everyone deserves a home that supports their independence, dignity and wellbeing - and we're looking for someone who shares our passion for people, inclusion and high‑quality service delivery. We are seeking a proactive, empathetic and technically skilled Small Works and Disabled Adaptations Officer to join our Compliance and Planned Works team. This is a fantastic opportunity to make a meaningful difference to people's lives every day.

As a Small Works and Disabled Adaptations Officer, your main responsibilities will include:

• Work closely with the Compliance and Planned Works Manager to support the effective administration and delivery of Orwell's aids and adaptations service.
• Build strong, trusting relationships with tenants, Occupational Therapists, contractors and partner agencies to ensure adaptations are arranged smoothly and delivered with care and respect.
• Coordinate surveys, documentation and approvals required for small improvement works and adaptation projects, ensuring all information is accurate, complete and processed in a timely manner.
• Support residents and partners with Disabled Facilities Grant (DFG) applications, guiding them through the process and ensuring all necessary paperwork and evidence are submitted.
• Manage and monitor multiple projects of differing sizes and complexities - tracking progress, budgets, timescales and standards to ensure successful delivery.
• Help resolve project‑related issues by liaising with contractors, residents and internal teams, always keeping resident experience and service quality at the forefront.
• Ensure all work complies with health and safety requirements, relevant legislation and organisational policies, maintaining accurate records and audit trails.
• Promote equality, diversity and inclusion in every aspect of your work, in line with the Equality Act 2010.
• Contribute to policy reviews, reporting and continuous improvement of the aids and adaptations programme, using data and feedback to support service development.

Experience we are looking for:

• Coordinating the delivery of disabled adaptations and small works, ensuring all required information, approvals and documentation are in place.
• Monitoring budgets, contractor performance and project timelines to ensure work is delivered within agreed cost and time parameters.
• Supporting the identification and securing of available funding for required works, including assisting with grant processes and associated paperwork.

Person Specification:

• HNC/D or equivalent, or a degree in a building construction related subject is desirable.
• Design or CAD qualification is desirable.
• Driving licence is essential.

The Benefits of working with Orwell:

• 22 days annual leave (pro rata) plus bank holidays.
• Reward and recognition awards.
• Cashback Health plan.
• Access to Blue Light Card - membership fees apply.
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
• Wellbeing programme.

Closing date for applications - 5th June. Interviews: week commencing 15th June.

Before applying… Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for.

We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.

If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing.

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