At a Glance
- Tasks: Process invoices and ensure repairs are completed accurately for excellent service delivery.
- Company: Join Orwell Housing Association, a leader in creating inclusive workplaces.
- Benefits: Earn £12.97 per hour with flexible casual shifts and hybrid working options.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact by ensuring financial accuracy and customer satisfaction.
- Qualifications: GCSE or equivalent in Maths and English required.
The predicted salary is between 12 - 13 € per hour.
Salary: £12.97 per hour
Shifts: Casual contract; shifts to be agreed
Location: Ipswich/ hybrid working
Ref: IP385
Do you have a keen eye for detail and a passion for ensuring data is accurate and processed efficiently? We are looking for a Credit Control Administrator to join our Repairs team on a casual basis. This role will primarily focus on processing invoices; however, you will also play a key part in ensuring repairs are carried out as requested by both Orwell and its customers. In doing so, you will help maintain excellent service delivery and financial accuracy.
What you'll be doing:
- Ensure invoices from external contractors are processed and paid in line with Orwell's agreed policies and procedures.
- Review completed works orders to confirm financial accuracy and that all work has been completed in accordance with the original request.
- Raise recharge invoice and credit requests with the Finance Team and monitor payments to ensure timely resolution.
- Build and maintain effective working relationships with internal teams, customers, and contractors to confirm repairs are completed to the required standard.
- Verify that contractor's invoice in line with agreed contract rates and investigate and resolve any discrepancies.
- Support the proactive and innovative resolution of issues, helping to maintain high levels of customer service and operational efficiency.
Person specification:
GCSE or equivalent including Maths and English Language
Interview date: 28th May 2026.
Before applying, please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.
Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.
We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.
Relief Credit Control Administrator - Ipswich employer: Orwell Housing Association
Orwell Housing Association is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity is celebrated. With flexible hybrid working options in Ipswich, employees can enjoy a balanced work-life while contributing to meaningful projects that enhance community services. The organisation is committed to inclusivity, ensuring all team members feel valued and empowered to reach their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Credit Control Administrator - Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Orwell. A friendly chat can sometimes lead to insider info about the role or even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for credit control roles. We suggest practising your answers with a friend or in front of the mirror to boost your confidence and ensure you come across as knowledgeable and enthusiastic.
✨Tip Number 3
Show off your attention to detail! During the interview, be ready to discuss specific examples where you've ensured accuracy in your work. This will demonstrate that you’re the perfect fit for maintaining financial accuracy at Orwell.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and helps us keep track of all applicants.
We think you need these skills to ace Relief Credit Control Administrator - Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Relief Credit Control Administrator role. Highlight your attention to detail and any relevant experience in processing invoices or working with financial data. We want to see how you can contribute to our Repairs team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Don't forget to mention your ability to build relationships, as that's key for us at Orwell.
Showcase Your Skills:In your application, be sure to showcase your skills in data accuracy and problem-solving. We love candidates who can proactively resolve issues and maintain high levels of customer service, so let us know how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at Orwell Housing Association
✨Know Your Numbers
As a Relief Credit Control Administrator, you'll be dealing with invoices and financial accuracy. Brush up on your maths skills and be prepared to discuss how you ensure data accuracy in your previous roles. Mention specific examples where your attention to detail made a difference.
✨Understand the Role
Make sure you fully understand what the role entails. Familiarise yourself with the processes of invoice processing and the importance of maintaining relationships with contractors and internal teams. This will show that you're genuinely interested and ready to hit the ground running.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use for credit control, and how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Show Your Customer Service Skills
Since this role involves ensuring high levels of customer service, be ready to share examples of how you've handled customer queries or resolved issues in the past. Highlight your proactive approach and any innovative solutions you've implemented to improve service delivery.
