Team Leader in Ipswich, Suffolk

Salary: £24,962.96 per annum (FTE £31,203.70 per annum)

Hours: 32 hours per week

Shift Pattern: 4 days per week between Monday - Friday

Ref: CCH053

Ready to make a difference? Join our team delivering supported housing for young people in Ipswich. Working alongside our Service Manager and Support Workers, you'll support our service users who are homeless or at risk of homelessness, helping them build the confidence and skills needed to sustain their own accommodation. With a strength-based, person‑centered approach, you'll ensure they feel safe, heard, and empowered to work towards their aspirations.

What you'll be doing:

• Oversee referrals, risk assessments and safeguarding processes, ensuring customers, colleagues and properties remain safe and compliant with legislation, organisational policy and best practice.
• Lead, motivate and support the team to deliver high-quality, person-centered support, championing customer voice and recognising individuals as experts in their own lives.
• Lead on the development, implementation and regular review of strengths-based support and safety plans that enable customers to achieve their goals, aspirations and greater independence.
• Support customers to understand, manage and positively navigate risk, working collaboratively with partner agencies to deliver joined-up, holistic support.
• Build and maintain positive relationships with customers, stakeholders and partner organisations to promote effective partnership working, continuous improvement and positive outcomes.
• Empower customers to engage with their local communities and access education, training, volunteering and employment opportunities, helping them build confidence, resilience and positive social networks.

About Christchurch House… Christchurch House is conveniently located close to Ipswich town centre, offering easy access to shops, cafés, leisure facilities and excellent public transport links. Situated directly opposite the beautiful Christchurch Park, it provides a peaceful green space perfect for a relaxing walk during your lunch break. The service consists of 38 bedrooms and provides temporary supported accommodation for young people, each supported through a personalised, outcome‑based plan.

More benefits of joining #TeamOrwell:

• 22 days annual leave (pro rata) plus bank holidays (Please note that bank-holiday work may be required as part of this role).
• Reward and recognition awards.
• Free DBS checks.
• Cashback Health plan.
• Access to Blue Light Card - membership fees apply.
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
• Wellbeing programme.

Person Specification...

• GCSE Maths and English (Grade 9-4 / A-C or equivalent)
• Supervisory qualification or commitment to achieve within 18 - 24 months.
• A full driving licence is desirable.

Interview Date: To be confirmed

Before applying… Orwell is committed to safeguarding and safer employment and the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an Enhanced DBS check with Children's Barred List. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Apply with Confidence. Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling 01473 228782 or emailing.

Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For more information and career guidance, check our career hub.