At a Glance
- Tasks: Manage tenancies, support residents, and enhance community living standards.
- Company: Join Orwell, a people-first organisation dedicated to thriving communities.
- Benefits: 22 days annual leave, health plan, ongoing training, and recognition awards.
- Other info: Full driving licence required; hybrid working with team office day every Thursday.
- Why this job: Make a real difference in people's lives and shape vibrant communities.
- Qualifications: Housing-related qualification preferred; 5 GCSEs including English and Maths.
The predicted salary is between 34937 - 34937 £ per year.
At Orwell, we believe in one simple thing: together, we make a difference. We're committed to creating safe, thriving communities where residents feel supported and valued. As a Housing Officer, you will play a vital role in delivering a high-quality, customer-focused service, managing tenancies, maintaining neighbourhood standards, and working collaboratively with residents and partners to resolve issues and drive positive outcomes. This is an opportunity to make a real difference by building strong relationships, supporting sustainable tenancies, and helping to shape vibrant communities. If you are passionate about delivering excellent housing services, we'd love to hear from you.
Key Responsibilities
- Manage tenancies including new lettings, successions and assignments, supporting residents through changes in household circumstances.
- Monitor and manage rent accounts, taking appropriate action in line with arrears procedures where necessary.
- Oversee estate management, ensuring neighbourhoods are safe, well-maintained and provide a positive living environment.
- Manage anti-social behaviour cases, working collaboratively with local partners and relevant agencies to resolve issues effectively.
- Promote clear, two-way communication between Orwell and residents, encouraging engagement, participation, community development and the formation of resident groups.
- Maintain accurate and up-to-date records of housing applications, residents, former residents and property information.
- Work collaboratively with internal teams, including estate services and sheltered housing, to resolve housing management issues as they arise.
- Support the development of new initiatives to enhance housing services, making full use of digital tools and encouraging tenant engagement in digital transformation.
What we're looking for
- A housing-related qualification is desirable.
- 5 GCSEs A-C or equivalent including English and Maths.
- Due to the nature of this role, a full driving licence is essential.
Why join Orwell?
You'll be part of an organisation that genuinely puts people first - our customers, our communities and our colleagues. Alongside our inclusive culture and commitment to our PACE values, we offer a wide range of benefits, including:
- 22 days annual leave (pro rata) plus bank holidays
- Reward and recognition awards
- Cashback Health plan
- Access to Blue Light Card - membership fees apply
- Ongoing training and development
Housing Officer - Ipswich employer: Orwell Housing Association
At Orwell, we pride ourselves on being an employer that truly values its people and fosters a supportive work environment. As a Housing Officer in Ipswich, you will benefit from a hybrid working model, ongoing training opportunities, and a culture that prioritises community engagement and employee well-being. Join us to make a meaningful impact while enjoying a comprehensive benefits package and the chance to grow within a dedicated team.
Contact Details:
Orwell Housing Association Recruitment Team
