Community Officer - Felixstowe

Salary: 17,917.69 per annum (FTE 26,518.18 per annum)

Contract: Permanent

Hours: Part time - 25 hours per week

Location: Collimer Court, Felixstowe

At Orwell, we believe in one simple thing: together, we make a difference. We are committed to creating safe, supportive, and thriving communities where people can live independently and with dignity. As a Community Officer, you will play a key role in delivering a professional, person-centered service, ensuring customers receive the support and guidance they need to maintain their independence and wellbeing. This is a rewarding opportunity to make a meaningful difference in people's lives by building positive relationships, promoting independence, and helping to create a supportive community environment. If you are passionate about delivering excellent customer service and supporting people to achieve positive outcomes, we would love to hear from you.

Key Responsibilities

• Provide guidance and support on all tenancy-related matters, including tenant and landlord responsibilities.
• Carry out weekly wellbeing checks with customers, either in person, through observation, or via telephone/alarm call systems, and respond appropriately to emergency situations when required.
• Ensure customers are signposted to, or can access, services that are appropriate to their individual needs.
• Prepare and submit budget proposals with supporting documentation and manage the allocation of community funds.
• Ensure all health and safety requirements are completed at agreed intervals, with day-to-day and monthly checks accurately recorded.
• Maintain and regularly update Business Continuity Plans, ensuring customer information is accurate and current.

What we're looking for

• Health and Safety Level 2 is desirable.
• GCSEs A-C or equivalent including English and Maths.
• Due to the nature of this role, a full driving licence is essential.

Why join Orwell? You'll be part of an organisation that genuinely puts people first - our customers, our communities and our colleagues. Alongside our inclusive culture and commitment to our PACE values, we offer a wide range of benefits, including:

• 22 days annual leave (pro rata) plus bank holidays
• Reward and recognition awards
• Cashback Health plan
• Access to Blue Light Card - membership fees apply
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy
• Wellbeing programme

Closing date for applications: Thursday 27th August 2026. Interviews: 4th September 2026.

Before applying, Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for.

If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing.

Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. By applying to this job you agree you have read, understand and accept the content of the Privacy Notice to the processing of your data as part of this application.