At a Glance
- Tasks: Support young women in temporary housing, ensuring safety and providing reassurance during the night.
- Company: Orwell Housing Association, dedicated to empowering vulnerable individuals.
- Benefits: Competitive pay, inclusive workplace, and opportunities for personal growth.
- Other info: Join a diverse team committed to inclusivity and support.
- Why this job: Make a real difference in the lives of young women facing challenges.
- Qualifications: Experience in customer service or security, with a caring attitude.
The predicted salary is between 12.83 - 12.83 £ per hour.
Relief hours to cover absence, training and holiday.
Whitworth House in Cambridge provides temporary supported housing for young women who are homeless or at risk of homelessness.
Join Our Compassionate Team! Are you passionate about making a difference in people's lives? Do you have a caring nature and a desire to support others when they need it most? If so, we'd love to hear from you!
About you
- Be responsible for ensuring that during the night our customers feel safe and supported.
- Support our customers to manage risk and respond to any concerns of behaviour that may be causing risk or breaching their occupancy agreement.
- Undertake building health and safety checks throughout the night with some minimal cleaning and housework.
- Spend time getting to know our customers and be a contact for them should they want reassurance during the night.
- Manage any visitors that may come to the service and deal with any behaviours that break the house rules.
- Work as part of the wider team by undertaking admin tasks and ensuring records are completed so we have a seamless service.
Our ideal candidate will have:
- Proven relevant work experience within this field or security/concierge work.
- Previous experience of working in a customer-facing environment, dealing with difficult and complex situations.
- Previous experience of working alongside vulnerable customers is desirable.
- Experience working within a team and independently.
Person Specification:
- GCSE Maths and English (Grade 9-4 / A-C or equivalent).
This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.
Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.
We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.
Relief Female Concierge in Ely employer: Orwell Housing Association
Orwell Housing Association is an exceptional employer dedicated to making a positive impact in the lives of vulnerable young women in Cambridge. With a strong commitment to diversity and inclusion, we foster a supportive work culture that empowers our employees to thrive while providing meaningful assistance to those in need. Join us for a rewarding career where you can grow professionally and personally, all while contributing to a compassionate mission.
Contact Details:
Orwell Housing Association Recruitment Team
