At a Glance
- Tasks: Lead a team to support young people towards independence and create a positive environment.
- Company: Join Orwell, a values-driven organisation dedicated to empowering individuals.
- Benefits: Enjoy 22 days annual leave, ongoing training, and a wellbeing programme.
- Other info: Be part of a diverse team that values empathy and respect.
- Why this job: Make a real difference in young people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for supporting vulnerable individuals.
The predicted salary is between 31500 - 38500 £ per year.
Salary: 37,584.02 per annum
Hours: Full time - 37 hours per week
Location: Christchurch House, Ipswich
Ref: CH055
Shape Futures. Empower Young People. Lead with Purpose.
Can you inspire a team while helping young people build brighter futures? Christchurch House is a 37-bedroom supported housing service in Ipswich, providing accommodation and personalised support for young people aged 18-24 experiencing homelessness. We are looking for an exceptional Service Manager to lead the service, support our talented team, and help young people take positive steps towards independence. This is a rewarding leadership opportunity for someone who brings warmth, empathy and determination, along with the ability to create a positive culture where young people and colleagues can achieve their full potential.
What you'll be doing:
- You'll lead all aspects of service delivery, ensuring young people receive high-quality, person-centred support that builds confidence, resilience and independence.
- Your responsibilities will include:
- Inspiring, developing and empowering a dedicated support team.
- Creating a safe, inclusive and supportive environment for vulnerable young people.
- Promoting excellent safeguarding and risk management practices.
- Working collaboratively with local authorities, education providers, health services and community partners.
- Driving continuous improvement and delivering outstanding outcomes for customers.
- Ensuring the service operates effectively, efficiently and in line with organisational values.
About you
You'll be an experienced people-focused leader who has:
- Experience managing teams within homelessness, housing, supported living or related services.
- A strong understanding of safeguarding, risk management and supporting vulnerable individuals.
- Exceptional communication and relationship-building skills.
- A collaborative leadership style that motivates and develops others.
- The ability to remain calm, decisive and solution-focused in a fast-paced environment.
Most importantly, you'll understand that great leadership starts with empathy, respect and a genuine belief in people's potential. If you're a compassionate leader who wants to empower young people, support an exceptional team, and create lasting positive change, we want to hear from you.
More benefits of joining #TeamOrwell:
- 22 days annual leave (pro rata) plus bank holidays (Please note that bank holiday work may be required as part of this role).
- Reward and recognition awards.
- Free DBS checks.
- Cashback Health plan.
- Access to Blue Light Card - membership fees apply.
- Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
- Wellbeing programme.
Person Specification:
- GCSE Maths and English (Grade 9-4 / A-C or equivalent)
- Leadership qualification or willingness to gain a qualification in the Orwell Academy.
- A full driving licence is desirable.
Closing date for applications: 6th September 2026
Interview date: 11th September
Before applying, Orwell is committed to safeguarding and safer employment and the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an Enhanced DBS check with Children's Barred List.
Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.
If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier.
Service Manager - Ipswich in Colchester employer: Orwell Housing Association
At Orwell, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment in Felixstowe. As a Community Officer, you will not only have the opportunity to make a meaningful impact in the lives of our customers but also benefit from ongoing training, generous annual leave, and a culture that values your contributions. Join us in our mission to create thriving communities where everyone can live independently and with dignity.
Contact Details:
Orwell Housing Association Recruitment Team
