Housing Officer in Ipswich

We're committed to creating safe, thriving communities where residents feel supported and valued. As a Housing Officer, you will play a vital role in delivering a high-quality, customer-focused service, managing tenancies, maintaining neighbourhood standards, and working collaboratively with residents and partners to resolve issues and drive positive outcomes. This is an opportunity to make a real difference by building strong relationships, supporting sustainable tenancies, and helping to shape vibrant communities. If you are passionate about delivering excellent housing services, we'd love to hear from you.

Responsibilities

• Manage tenancies including new lettings, successions and assignments, supporting residents through changes in household circumstances.
• Monitor and manage rent accounts, taking appropriate action in line with arrears procedures where necessary.
• Oversee estate management, ensuring communities are safe, well-maintained and provide a positive living environment.
• Manage anti‑social behaviour cases, working collaboratively with local partners and relevant agencies to resolve issues effectively.
• Promote clear, two‑way communication between Orwell and residents, encouraging engagement, participation, community development and the formation of resident groups.
• Maintain accurate and up‑to‑date records of housing applications, residents, former residents and property information.
• Work collaboratively with internal teams, including estate services and sheltered housing, to resolve housing management issues as they arise.
• Support the development of new initiatives to enhance housing services, making full use of digital tools and encouraging tenant engagement in digital transformation.

Qualifications & Requirements

• A housing‑related qualification is desirable — 5 GCSEs A‑C or equivalent, including English and Maths.
• A full driving licence is essential.

This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

At Orwell, we believe in one simple thing: together, we make a difference. You'll be part of an organisation that genuinely puts people first – our customers, our communities and our colleagues. Alongside our inclusive culture and commitment to our PACE values, we offer a wide range of benefits.

Benefits

• 22 days annual leave (pro rata) plus bank holidays
• Reward and recognition awards
• Cashback Health plan
• Access to Blue Light Card – membership fees apply
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy
• Wellbeing programme