At a Glance
- Tasks: Lead and optimise order management processes using NetSuite across various channels.
- Company: Join Orveon, a dynamic beauty company with a mission to redefine beauty standards.
- Benefits: Enjoy a hybrid work model, free products, and professional development opportunities.
- Other info: Be part of a diverse team committed to inclusion and community engagement.
- Why this job: Make a real impact in a creative environment that values innovation and collaboration.
- Qualifications: 5-10 years in IT analysis with strong NetSuite experience and excellent communication skills.
The predicted salary is between 40500 - 49500 £ per year.
About Us
Orveon is a new kind of beauty company on a powerful mission: to change the way the world thinks about beauty.
We dare to do things differently — pushing boundaries with purpose, inspiring creativity, and moving with intention in everything we do.
We are a collective of three premium and prestige beauty brands: bare Minerals, BUXOM, and Laura Mercier.
With offices in New York, London, Singapore and Columbus, we combine the energy of an entrepreneurial spirit with the scale and ambition to change the way the world thinks about beauty.
Our culture is built on our IMPACT values — Innovative, Motivated, Passionate, Accountable, Collaborative, and Thoughtful.
These aren't just words; they define how we show up for each other, for our brands, and for the world around us.
We gain strength from our differences and believe that progress happens when we move as one.
We are proud to offer a hybrid work model to support the work-life balance of our teams, and we are committed to fostering an inclusive, agile environment where everyone can thrive.
About the Role
We are seeking an experienced IT Functional Manager to support, optimize, and enhance our order-to-delivery workflows across all order channels—ecommerce (Amazon, Shopify), B2B EDI, and direct sales.
This role is the business-facing expert for order management processes within Net Suite, working closely with the Enterprise Architecture, Senior Specialist IT Operations and the other IT Functional Manager to ensure systems and processes meet stakeholder needs.
You will serve as the key liaison between sales, customer operations, and IT—translating business requirements into functional specifications, testing solutions, and supporting day-to-day operations
- Primary Responsibilities
- Business Process Analysis & Optimization
- Analyze and optimize order-to-delivery processes within Net Suite across all order channels (ecommerce, EDI, direct), including sales order entry, order fulfillment, shipment management, and inventory tracking.
- Serve as business subject matter expert for Net Suite Order Management module, order fulfillment workflows, and multi-channel order processing.
- Identify opportunities for process improvements and system enhancements to reduce manual work, errors, and order fulfillment cycle time.
- Partner with the Enterprise Architecture and the Senior Specialist IT Operations on functional requirements for Net Suite configuration, customization, and integration improvements.
Requirements Gathering & Documentation
- Collaborate with customer operations, digital/ecommerce, and B2B teams to understand business needs and gather functional requirements.
- Translate business requirements into clear functional specifications and process documentation.
- Document current-state workflows, identify gaps, and propose future-state order management processes.
- Create and maintain runbooks and troubleshooting guides for order management issues across all channels.
- Testing & Quality Assurance
- Lead functional testing for order management enhancements.
- Develop test plans and test cases for end-to-end order-to-delivery scenarios across all channels (Amazon, Shopify, EDI, direct orders).
- Work with the Enterprise Architecture and the Senior Specialist IT Operations to validate data flows, integrations, and system synchronization between Net Suite and external platforms.
- Sign off on functional correctness before changes are deployed to production.
- Stakeholder Training & Communication
- Conduct training sessions on order management processes and system changes when required.
- Act as the primary liaison between order management business users, IT (Integration Manager and Net Suite Admin), and external partners (ecommerce platforms, EDI partners, 3PL providers).
- Communicate functional requirements, changes, and issue status clearly to both business and technical stakeholders.
Qualifications
- Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent professional experience).
- 5–10 years of IT business analysis, functional analysis, or systems support experience, with strong focus on order management, supply chain, or fulfillment processes.
- Hands-on experience with Net Suite, including order entry, sales orders, fulfillment, and inventory management modules.
- Understanding of multi-channel order processing (ecommerce, EDI, direct sales) and related business workflows.
- Strong analytical and problem-solving abilities with a process-focused, detail-oriented approach.
- Proficiency in functional testing, process mapping, and requirements documentation.
Excellent communication and stakeholder management skills; ability to translate between business and technical language.
- Ability to create clear, user-friendly documentation and training materials.
- Preferred
- Prior experience collaborating with integration specialists, architecture teams, or IT development teams.
- Familiarity with ecommerce platforms (Amazon Seller Central, Shopify) and their order workflows.
- Working knowledge of EDI (Electronic Data Interchange) order processing and EDI standards (e. g., 850, 856, 810).
- Understanding of 3PL/fulfillment operations and warehouse management system (WMS) concepts.
- Exposure to APIs, data mapping, or integration concepts (not required to implement, but valuable for communication).
- Net Suite Administrator or functional certification.
- Collaboration & Reporting
This role works closely with the Enterprise Architecture and the Senior Specialist IT Operations, who are responsible for integration architecture, APIs, middleware and EDI technical management.
The Functional Manager serves as the business-side expert, focusing on order management workflows, functional requirements, testing and stakeholder communication, —enabling the Enterprise Architecture and the Senior Specialist IT Operations to focus on the technical architecture and system implementation.
What Orveon Offers You
You are a creator of Orveon’s success and your own.
This is a rare opportunity to share your voice, accelerate your career, drive innovation and fostering growth.
We’re a human sized company so your work will have a big impact on the organization.
We invest in the well-being of our Orveoners – both personally and professionally and provide tailored benefits to support all of you, such as:
- “Hybrid First” Model – 3 days per week in office, balancing virtual and face-to-face interactions.
- “Work From Anywhere” – Freedom to work six (6) weeks annually from the location of your choice.
- Complimentary Products – Free and discounted products on new releases and fan-favorites.
- Professional Development – Exposure to senior leadership, learning and development programs, and career advancement opportunities.
- Community Engagement – Volunteer opportunities in the communities in which we live and work.
- Equal Opportunities and Accommodations
Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized.
We strive to build and nurture a culture where a focus on diversity, equity, and inclusion is instinctive.
Our deep sense of passion and pride in what we do, both as individuals and as a collective, unifies our shared commitment to “changing beauty for the better”.
Therefore, all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
We recognize and celebrate different ideas, perspectives, and backgrounds and know they create a more robust and creative work environment.
Our Privacy Policies https://www. orveonglobal. com/pages/privacy-policy
IT Functional Manager - NetSuite Order Management in London employer: Orveon Global
Orveon Global is an exceptional employer located in Greater London, offering a dynamic and collaborative work culture that encourages creativity and innovation. With a focus on employee growth, the company provides opportunities for professional development while supporting a hybrid work model that promotes work-life balance. Joining Orveon means being part of a forward-thinking team dedicated to optimising order management processes across multiple channels.
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We think this is how you could land IT Functional Manager - NetSuite Order Management in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Orveon Global values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to Orveon Global
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We think you need these skills to ace IT Functional Manager - NetSuite Order Management in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Orveon Global.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Orveon Global. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Orveon Global
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
