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- Tasks: Join our Supply Chain team to enhance customer experiences and manage key retail accounts.
- Company: Orveon, a global beauty company with iconic brands like bareMinerals and Laura Mercier.
- Benefits: Hybrid work model, free products, professional development, and community engagement opportunities.
- Why this job: Be part of a passionate team transforming the beauty industry while building strong relationships.
- Qualifications: 2+ years in customer service, fluent in English and another language, strong communication skills.
- Other info: Inclusive workplace prioritising diversity and career growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About Us
Orveon is a new kind of beauty company launched in December 2021 when we acquired our three iconic brands - bareMinerals, BUXOM, and Laura Mercier. With more than 600 associates, operating in 40+ countries, we are truly a global business. Our headquarters are in New York, with additional locations in major cities worldwide. We love our brands and are embarking on a powerful shift: to change how the world thinks about beauty. We are a collective of premium and prestige beauty brands committed to making beauty better and creating consumer love. People here are passionate, innovative, and thoughtful. This is an inspirational group of talented people, working together to build something better. We are looking for the best talent to join us on that journey. We believe we can accomplish more when we move as one.
About The Role
We’re looking for a customer-focused Customer Service Specialist to join our Supply Chain team and play a key role in how our retail partners experience Orveon. This is an opportunity to be at the center of a fast-paced, international environment, working closely with colleagues and partners across the UK and continental Europe. You’ll thrive in this role if you enjoy problem-solving, building strong relationships, and taking pride in delivering a seamless customer experience. It’s a great fit for someone who brings curiosity, resilience, and a collaborative mindset, and who is motivated by working in a values-led organization where integrity, transparency, and partnership truly matter.
Primary Responsibilities
- Process orders received via many mediums ensuring good service levels.
- Handle key accounts and relationships such as M&S, Boots & John Lewis.
- Manage sample or tester orders.
- Resolve customer queries with pace and efficiency.
- Liaise with Finance regarding any customers/orders on credit hold.
- Process customers’ returns with speed and accuracy.
- Monitor, report and communicate customer service levels and complaints KPIs.
- Action issues from Logistics Provider timely.
- Make the Logistics teams aware of any critical order requiring special attention.
- Be the trusted partner to the business areas you support with a great understanding of the market.
- Resolve issues independently or involve stakeholders in more complex topics.
Qualifications
- Minimum 2 years proven experience in a relevant customer service role.
- Fluent in English and another European language preferred (ideally French or German).
- Experience in order management in a busy retail environment.
- You will be a confident communicator and show passion and empathy for the customer.
- Skills to deal with customer complaints in a diffusive, apologetic manner with high levels of resilience.
- Strong attention to detail to drive order accuracy.
- Skills in tracking KPIs, interpreting data, spotting trends and implementing solutions.
- Experience of Microsoft Office products (Excel, Word, PowerPoint); experience using VLookup/XLookup/Pivot Table function.
- Experience of using ERP/Order Management Systems with experience of NetSuite being a great advantage.
What Orveon Offers You
- “Hybrid First” Model: 2-3 days per week in office, balancing virtual and face-to-face interactions.
- “Work From Anywhere”: Freedom to work three (3) weeks annually from the location of your choice.
- Complimentary Products: Free and discounted products on new releases and fan-favourites.
- Professional Development: Exposure to senior leadership, learning and development programs, and career advancement opportunities.
- Community Engagement: Volunteer opportunities in the communities in which we live and work.
Opportunities and Accommodations
Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritised.
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Orveon Global Recruiters/HR. Please confirm that the person you are working with has an @orveonglobal.com email address. Additionally, Orveon Global does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit the Orveon Global Careers Site to verify the posting and apply through our secure online portal.
Customer Operations Specialist in London employer: Orveon Global
Contact Detail:
Orveon Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Orveon on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Orveon's brands and values. Show us that you’re not just another candidate; demonstrate your passion for beauty and how you align with our mission to change how the world thinks about beauty.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past roles where you’ve tackled customer issues effectively. We love candidates who can think on their feet and deliver a seamless customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Orveon.
We think you need these skills to ace Customer Operations Specialist in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the beauty industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making beauty better and creating consumer love.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and order management. We’re looking for someone who can handle key accounts and resolve customer queries efficiently, so be specific about how your past roles have prepared you for this.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Operations Specialist role. Remember, we’re all about efficiency!
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing talent out there!
How to prepare for a job interview at Orveon Global
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of customer service, especially in a retail environment. Be ready to discuss your previous experiences handling customer queries and how you resolved issues efficiently. Highlight your ability to build strong relationships with key accounts like M&S or Boots.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in past roles. Orveon values resilience and curiosity, so think of specific instances where you identified a problem and implemented a solution. This will demonstrate your proactive approach and ability to thrive in a fast-paced environment.
✨Familiarise Yourself with KPIs
Since the role involves monitoring customer service levels and complaints KPIs, it’s crucial to understand what these metrics mean. Be prepared to discuss how you've tracked and interpreted data in previous positions, and how you used that information to improve service delivery.
✨Emphasise Your Team Spirit
Orveon is all about collaboration, so be ready to talk about how you work well with others. Share examples of how you've partnered with colleagues or stakeholders to achieve common goals. This will show that you’re not just a lone wolf but someone who thrives in a team-oriented environment.
