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For Companies At a Glance
- Tasks: Support customer service in a fast-paced, international beauty environment.
- Company: Join Orveon, a dynamic beauty company with iconic brands.
- Benefits: Enjoy hybrid work, free products, and professional development opportunities.
- Why this job: Be part of a passionate team changing the beauty industry.
- Qualifications: 2+ years in customer service, fluent in English and another language preferred.
- Other info: Inclusive workplace with a focus on community engagement.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About Us
Orveon is a new kind of beauty company launched in December 2021 when we acquired our three iconic brands - bareMinerals, BUXOM, and Laura Mercier. With more than 600 associates, operating in 40+ countries, we are truly a global business. Our headquarters are in New York, with additional locations in major cities worldwide.
We love our brands and are embarking on a powerful shift: To change how the world thinks about beauty. We are a collective of premium and prestige beauty brands committed to making beauty better and creating consumer love. People here are passionate, innovative, and thoughtful. This is an inspirational group of talented people, working together to build something better. We are looking for the best talent to join us on that journey. We believe we can accomplish more when we move as one.
About The Role
We’re looking for a customer-focused Customer Service Specialist to join our Supply Chain team and play a key role in how our retail partners experience Orveon. This is an opportunity to be at the center of a fast-paced, international environment, working closely with colleagues and partners across the UK and continental Europe.
You’ll thrive in this role if you enjoy problem-solving, building strong relationships, and taking pride in delivering a seamless customer experience. It’s a great fit for someone who brings curiosity, resilience, and a collaborative mindset, and who is motivated by working in a values-led organization where integrity, transparency, and partnership truly matter.
Primary Responsibilities
- Process orders received via many mediums ensuring good service levels.
- Handling key accounts and relationships such as M&S, Boots & John Lewis.
- Managing sample or tester orders.
- Resolve Customer queries with pace and efficiency.
- Liaise with Finance regarding any Customers / orders on credit hold.
- Process Customers’ returns with speed and accuracy.
- Monitoring, reporting and communicating Customer service levels and complaints KPIs.
- Action issues from Logistics Provider timely.
- Make the Logistics teams aware of any critical order requiring special attention.
- Be the trusted partner to the business areas you support with a great understanding of the market.
- Resolve issues independently or involve stakeholders in more complex topics.
Qualifications
- Minimum 2 years proven experience in a relevant customer service role.
- Fluent in English and another European language preferred (ideally French or German).
- Experience in order management in a busy retail environment.
- You will be a confident communicator and show passion and empathy for the customer.
- Skills to deal with Customer complaints in a diffusive, apologetic manner with high levels of resilience.
- Strong attention to detail to drive order accuracy.
- Skills in tracking KPI’s, interpreting data, spotting trends and implementing solutions.
- Experience of Microsoft office products (Excel, Word, PowerPoint); experience using VLookup/XLookup /Pivot Table function.
- Experience of using ERP / Order Management Systems with experience of NetSuite being a great advantage.
What Orveon Offers You
- “Hybrid First” Model 2-3 days per week in office, balancing virtual and face-to-face interactions.
- “Work From Anywhere” – Freedom to work three (3) weeks annually from the location of your choice.
- Complimentary Products – Free and discounted products on new releases and fan-favourites.
- Professional Development – Exposure to senior leadership, learning and development programs, and career advancement opportunities.
- Community Engagement – Volunteer opportunities in the communities in which we live and work.
Other things to know!
At Orveon Global, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. Supplemented with all the amazing benefits above for full-time employees!
Opportunities and Accommodations - Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. Find out more on our careers page.
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Orveon Global Recruiters/HR. Please confirm that the person you are working with has an @orveonglobal.com email address. Additionally, Orveon Global does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit the Orveon Global Careers Site at https://www.orveonglobal.com/career to verify the posting and apply through our secure online portal.
Customer Operations Specialist employer: Orveon Global
Contact Detail:
Orveon Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Orveon on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Orveon's brands and values. Show that you’re not just another candidate; you’re genuinely excited about their mission to change how the world thinks about beauty.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past roles where you’ve handled customer queries or resolved issues efficiently. This will help you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Orveon team.
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the beauty industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making beauty better and creating consumer love.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and order management. We’re looking for someone who can handle key accounts and resolve customer queries efficiently, so give us examples of how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you fit into our team.
Apply Through Our Website: Don’t forget to apply through our official careers page! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our amazing team at Orveon.
How to prepare for a job interview at Orveon Global
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Understand the key responsibilities of a Customer Operations Specialist, like processing orders and resolving queries. Be ready to share examples from your past experiences that highlight your problem-solving abilities and how you've built strong relationships with customers.
✨Familiarise Yourself with Orveon
Do some research on Orveon and its brands like bareMinerals, BUXOM, and Laura Mercier. Knowing their values and mission will help you align your answers with what they’re looking for. Show your passion for beauty and how you can contribute to their goal of changing how the world thinks about beauty.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle customer complaints and manage key accounts. Think of specific situations where you successfully resolved issues or improved service levels. This will demonstrate your resilience and ability to thrive in a fast-paced environment.
✨Show Off Your Data Skills
Since the role involves tracking KPIs and interpreting data, be prepared to discuss your experience with Microsoft Office products, especially Excel. If you’ve used functions like VLookup or Pivot Tables, mention them! This will show that you have the analytical skills needed to succeed in the role.
