At a Glance
- Tasks: Coordinate patient triage, manage tickets, and ensure smooth workflows in a remote setting.
- Company: Ortus Health, a leader in remote medical services for NHS GP practices.
- Benefits: Earn £13/hour, enjoy 28 days paid holiday, and receive all necessary equipment.
- Other info: Great career growth opportunities in a supportive and agile environment.
- Why this job: Join a vibrant team and make a real difference in patient care from home.
- Qualifications: Experience in a GP practice and strong organisational skills are essential.
The predicted salary is between 13 - 13 £ per hour.
Ortus Health provides remote medical coding, pharmacy, and GP triage services to NHS GP practices across the UK. We're looking for a Remote Care Coordinator & Administrator to support our remote triage service across the practices we work with.
This is a genuinely hybrid role and it's central to keeping patient triage moving smoothly between practices and our clinical team. You'll be the person making sure triage tickets are tracked, accurately recorded, and routed to the right GP, and that patients receive and complete the questionnaires our clinicians need ahead of review. Your focus is coordination, accuracy, and keeping the workflow on track. The role is fully remote and full-time, and we supply all equipment. Career progression and professional development are actively supported.
Responsibilities:
- Monitor and manage the volume of incoming triage tickets across the GP practices we support, ensuring each is actioned within agreed timeframes.
- Accurately record and update information and triage data across clinical systems (EMIS, SystmOne, Docman).
- Route and reassign triage tickets to the appropriate GP.
- Send patient questionnaires, track their completion, and ensure they're ready for GP review.
- Maintain accurate records and documentation in line with information governance standards.
- Provide general administrative support across the Ortus services.
- Liaise with practice staff and our clinical team to keep workflows running smoothly and flag issues early.
Qualifications:
- Prior experience in a GP practice is essential.
- Hands-on experience with clinical systems.
- Strong organisational skills and the ability to manage a high volume of tasks accurately in a remote setting.
- Excellent written and verbal communication, for working with both patients and healthcare professionals.
- Confident with computers and office software.
- Self-motivated and proactive, with the ability to work well within a remote team.
- A calm, accurate, detail-focused approach — much of this role is about making sure nothing slips through the cracks.
Benefits:
- £13 per hour
- 28 days' paid holiday per annum (including bank holidays)
- Company pension
- All equipment supplied
- A genuine opportunity to grow within an agile and vibrant business
Remote Care Coordinator & Administrator in London employer: Ortus Health
Ortus Health is an exceptional employer, offering a fully remote and flexible work environment that prioritises employee well-being and professional growth. With a strong focus on career progression, we provide comprehensive support and training, ensuring our team members thrive in their roles while contributing to vital healthcare services across the UK. Join us for a rewarding experience where your contributions directly impact patient care and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Care Coordinator & Administrator in London
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Ortus Health for the Remote Care Coordinator & Administrator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Remote Care Coordinator & Administrator in London
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Ortus Health, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Ortus Health, and how you can make a difference!
How to prepare for a job interview at Ortus Health
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Ortus Health.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Ortus Health appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Ortus Health supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
