Inside Sales Consultant – Premium Security Doors

Stronghold Security Doors, trading under Ortus Engineering Ltd, specialises in premium security doors, offering customers high-quality products that combine security, craftsmanship, and sophisticated design. We are expanding our sales team and looking for an ambitious, commercially minded Inside Sales Consultant to join us at our brand-new premium showroom and office in Beckenham. This is an exciting opportunity to represent a premium brand, work with a steady flow of warm enquiries, and build a rewarding career with excellent earning potential.
Key Responsibilities
Sales & Lead Conversion
Respond promptly and professionally to incoming warm leads and customer enquiries.
Conduct consultative sales conversations via telephone, email, and other communication channels.
Understand customer requirements and recommend suitable premium security door solutions.
Confidently communicate product features, benefits, quality, and value.
Prepare accurate quotations and follow up consistently to maximise conversion rates.
Handle customer objections, negotiate professionally, and close sales.
Work towards agreed sales targets and performance objectives.
CRM & Sales Pipeline Management
Manage all leads, opportunities, customer communications, and follow-ups using Monday.com CRM.
Maintain accurate and up-to-date customer records.
Proactively manage your pipeline to ensure no sales opportunities are missed.
Track quotations, follow-up activities, conversion rates, and sales performance.
Maintain a structured and disciplined approach to sales activity.
Order & Installation Coordination
Take responsibility for customer orders once a sale has been agreed.
Confirm product specifications, order details, and customer requirements.
Coordinate internally to ensure orders progress smoothly.
Liaise with the installation team to arrange suitable installation dates.
Keep customers informed throughout the process and manage their expectations.
Ensure a professional handover and a positive customer experience from initial enquiry to installation.
Previous experience in a sales-focused role, ideally involving consultative or high-value products.
Proven ability to convert enquiries into sales and achieve targets.
Experience using CRM sof...