At a Glance
- Tasks: Be the friendly face that welcomes patients and guides them through their treatment journey.
- Company: Join Orthodontic Excellence, a trusted orthodontic practice with a family-like culture.
- Benefits: Earn £30,000-£40,000, enjoy structured training, and benefit from career progression.
- Other info: Join a supportive team and enjoy a warm, dynamic work environment.
- Why this job: Make a real difference in people's lives by helping them gain confidence through their smiles.
- Qualifications: No dental experience needed; just bring your people skills and a desire to learn.
At Orthodontic Excellence, we don't just straighten teeth - we give people the confidence to smile. For over 30 years we've been one of the West Midlands' most trusted specialist orthodontic practices and we treat every patient like family.
We build our team around attitude. We hire for attitude, train for skills. We're looking for a Treatment Coordinator - someone with real warmth, real presence, immediately likeable, with the ability to build relationships and trust. This is a people role first. Everything else, we'll teach you.
No dental background? Genuinely, no problem. If you've got the right personality, a hunger to learn and you know how to build trust fast, we'll give you all the training you need. What we can't teach is empathy, energy, and the instinct for knowing what someone needs before they say it — that must be in you already.
What you'll actually be doing:
- Own the welcome — be the warm, confident first face every patient sees, setting the tone for their whole journey with us.
- Guide, don't push — lead consultations and explain treatment options and fees clearly, honestly and without pressure.
- Read the room — pick up on hesitation, nerves or unspoken questions, and respond with patience and reassurance.
- Turn 'maybe' into 'yes' - patients come to us wanting straight teeth and a smile they love. You're not selling; you're helping them feel genuinely confident in their decision to start.
- Keep things moving - manage bookings, follow-ups and patient records with real organisation and care.
- Be a true team player - work hand-in-hand with our specialist orthodontist and clinical team so every patient's experience feels seamless.
Who you are:
- A natural people-person — you connect easily, listen properly, and make people feel heard.
- Confident having honest conversations about cost and commitment, without ever feeling 'salesy'.
- Resilient and upbeat — a 'no' doesn't knock you off your stride.
- Organised, reliable, and someone your team can count on.
- Background in sales, hospitality, retail or customer service? Great. Background in dental or orthodontics? Also great — but not essential.
- Genuinely motivated by helping people, not just hitting numbers.
What we offer:
- Salary £30,000-£40,000. Starting salary £30,000-£34,000 depending on experience, with progression to the top of the band at your first review, based on demonstrated results. Straight salary — no commission.
- Full structured training from week one, including a dedicated treatment-coordinator development programme — no dental experience required.
- Real career progression — we promote from within: Treatment Coordinator -> Senior TC -> practice leadership.
- A warm, tight-knit team that will back you from day one, working alongside one of the region's most respected specialist orthodontists, in a practice patients love.
- 20 days + bank holidays, workplace pension, training and development, Employee discount.
Orthodontic Excellence is an equal-opportunities employer - we hire on attitude and ability, and we welcome applicants from all backgrounds!
Treatment Coordinator employer: Orthodontic Excellence
At Orthodontic Excellence, we pride ourselves on being more than just a workplace; we are a family dedicated to transforming smiles and boosting confidence. Located in Solihull, our warm and supportive team culture fosters personal growth and development, offering structured training and clear career progression opportunities. With competitive salaries, a focus on employee well-being, and a commitment to inclusivity, we ensure that every team member feels valued and empowered to make a difference in our patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Treatment Coordinator
✨Tap into Local Dental Societies
Get connected with your local dental societies and associations. These groups often have job boards or events where you can meet potential employers face-to-face. Plus, being active in these communities shows your commitment to the field!
✨Join Dental Conferences and Workshops
Keep an eye out for dental conferences and workshops happening in your area. These events are a goldmine for networking and can lead to job opportunities. Strike up conversations with attendees and speakers—you never know who might be hiring!
✨Highlight Your Specialisations
When chatting with potential employers, don’t shy away from showcasing any special skills or areas of interest—such as paediatric dentistry or cosmetic procedures. Tailoring your pitch to reflect what makes you stand out can really set you apart!
✨Check Out Our Website for Open Positions
Don’t forget to browse our website for any job postings by clinics actively looking for full-time dentists. Applying through us can get you noticed faster, so make sure to submit your application directly when you find a position that fits!
Some tips for your application 🫡
Show off your qualifications!:Make sure your CV highlights any dental qualifications you have, such as your degree and any specialisations or certifications. We want to see a clear educational background and details of any dental training you’ve undergone, especially if you have experience with specific techniques or technologies.
Stand out with your clinical experience:In dentistry, practical experience speaks volumes! Include relevant clinical placements or internships on your CV, detailing the skills you honed and treatments you performed. This will highlight your hands-on abilities and familiarity with dental practices, making you an attractive candidate for Orthodontic Excellence.
Craft a compelling cover letter:Your cover letter is your chance to show us why you're passionate about dentistry and why you're keen to join Orthodontic Excellence. Share specific experiences that ignited your interest in the field and how you envision contributing to the team. Keep it personable and engaging!
Tailor your application to us:We’re all about finding the right fit here at Orthodontic Excellence! Be sure to tweak both your CV and cover letter to reflect how your values and goals align with ours. Highlight any experiences that show your teamwork, patient care, and adaptability in dental settings!
How to prepare for a job interview at Orthodontic Excellence
✨Master the Clinical Skills Assessment
As a full-time candidate in dentistry, expect to showcase your clinical skills during the interview. Brush up on practical scenarios, and be ready to demonstrate techniques. They might throw in a live assessment, so practice your hand motions and communication while working on models or during mock exams.
✨Know Your Tools and Technology
Familiarise yourself with the latest dental technologies and tools that are commonly used in practice. Be ready to discuss how you integrate these into patient care, and don’t shy away from mentioning experiences with specific equipment or software that Orthodontic Excellence might use.
✨Highlight Patient Care Experience
In a full-time role, patient interaction is key. Prepare anecdotes that showcase your communication skills and ability to empathise with patients. Discuss your approach to patient care, including how you handle difficult conversations or challenging cases—this will really set you apart.
✨Engage in Professional Development Discussion
Show your commitment to ongoing learning and professional growth during the interview. Be ready to discuss any courses, certifications, or workshops you've undertaken and how they’ve equipped you for a role at Orthodontic Excellence. This demonstrates not just your skills but also your dedication to advancing in the field.
