Administrator

Part of the Affidea Group, the Orthoderm Clinic is recognised as a leading provider of expert care across a wide range of medical specialties in Northern Ireland. With highly respected consultants and surgeons, we are known for delivering exceptional patient care and clinical excellence. We are seeking a proactive and professional Administrator (with Reception Duties) to join our busy administration team. As the first point of contact for many patients, you will play a vital role in ensuring a positive patient experience and supporting the smooth running of our clinics. This is an excellent opportunity to join a growing healthcare organisation.

Key Responsibilities

• Handle incoming calls, resolving queries promptly and professionally while ensuring accurate booking and record-keeping in line with clinic policies.
• Proactively manage outbound calls, including appointment scheduling.
• Communicate effectively with medical personnel, patients, local trusts, and GPs.
• Record and respond to messages accurately and in a timely manner.
• Liaise with internal departments to support smooth clinic operations.
• Prepare and manage clinic files, ensuring all documentation is complete and accessible.
• Assist with patient recalls and contribute to the preparation of weekly reports.
• Type and process clinical correspondence from audio dictation, ensuring timely follow-up.
• Maintain effective filing systems.
• Provide reception cover as required.
• Support private practice management functions.
• Provide support at our sister sites as required.

Essential Criteria

• Minimum of 1 years experience in an administrative role.
• Excellent communication, both written and verbal.
• Strong typing and IT skills, including Microsoft Office.
• Highly organised with excellent attention to detail.
• Professional telephone manner and strong customer service skills.
• Understand GDPR and have the ability to handle confidential and sensitive information with discretion.
• A strong team player with the ability to work independently and use initiative.
• Flexible, with a positive, can-do attitude and willingness to support colleagues.
• Take ownership of responsibilities and demonstrate accountability in completing tasks to a high standard.
• Empathetic, patient-focused approach with a commitment to delivering excellent customer care.
• Ability to work evenings and weekends as required.

Desirable: Experience working in a healthcare environment

Benefits:

• Contributory Pension Plan.
• 25 Annual Holidays, plus 10 bank holidays.
• Employee Assistance Programme.
• Wellbeing Programme.
• Relevant training funded by the Company.

Application Process: By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to Affidea as part of the application process may be retained by us for up to 18 months from the date of your application. After this time, it will be deleted. If you do not wish your details to be stored on our recruitment database, please email Affidea recruitment stating this and we will ensure that such information is not stored other than for the purposes of this application. Please refer to Affidea's Data Privacy Notice for Recruitment for more information.