At a Glance
- Tasks: Support end users with IT hardware and software, both onsite and remotely.
- Company: Join QuidelOrtho, a leader in innovative healthcare solutions.
- Benefits: Enjoy competitive salary, pension scheme, private medical coverage, and more.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in healthcare technology.
- Qualifications: Experience in IT hardware installation and troubleshooting, plus strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
QuidelOrtho is seeking an experienced EMEA Service Desk Analyst to join our IT team at the Pencoed manufacturing facility. The role involves supporting end users across operations, supporting functions, and commercial, addressing both onsite and remote needs.
Responsibilities
- Install and configure desktops, laptops, monitors, and peripherals.
- Image devices and install required software with SCCM, Intune, or MDT.
- Backup and transfer user data and settings from legacy systems.
- Connect devices to the network, configure printers, and ensure peripherals operate correctly.
- Tag and log equipment into inventory systems; decommission or recycle old hardware.
- Provide basic guidance and support to end users during or after roll‑out.
- Document installation processes, issues encountered, and resolutions.
- Ensure compliance with security protocols and industry regulations such as GxP or GMP.
- Assist the Service Delivery Lead with global desk coverage and inbound support calls.
Required Qualifications
- Demonstrated experience in IT hardware installation and deployment.
- Proficiency with Windows 10/11 installation, configuration, and troubleshooting.
- Basic knowledge of Microsoft 365 applications (Outlook, Teams, Word, Excel).
- Fundamental networking knowledge, including IP addressing and connectivity troubleshooting.
- Experience with device imaging and deployment tools such as SCCM, Intune, or similar.
- Strong problem‑solving skills and the ability to resolve common hardware/software issues.
- Excellent communication skills and professionalism in user interactions.
- Comfort following technical documentation, checklists, guides, and SOPs.
- Physical ability to lift equipment and work in varied office environments.
- Effective time‑management skills to meet rollout deadlines.
Preferred Skills
- Experience with enterprise deployment tools such as Autopilot.
- Advanced troubleshooting for complex system or hardware issues.
- Active Directory administration, group policies, and permissions management.
- Mobile Device Management (MDM) experience.
- Knowledge of ITIL practices and change control procedures.
- Basic scripting knowledge (PowerShell or batch).
- Project coordination experience and rollout tracking.
- Multi‑site rollout experience.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate.
Benefits
- Competitive salary with yearly reviews.
- Attractive pension scheme.
- Bonus scheme.
- Life assurance.
- Private medical coverage (where applicable).
- LinkedIn Learning access.
- Cycle to work scheme.
- Free onsite gym.
- Subsidised canteen.
- 25 days holiday plus 8 bank holidays.
Equal Opportunity Statement
QuidelOrtho is an equal opportunity employer committed to ensuring all individuals, including those with disabilities, have an opportunity to apply for positions of interest. We provide reasonable accommodations to qualified individuals so they can perform the essential job duties. For assistance or accommodations, please contact recruiting@quidelortho.com.
EMEA Service Desk Analyst in Pencoed employer: Ortho Clinical Diagnostics
QuidelOrtho is an exceptional employer, offering a dynamic work environment at our Pencoed manufacturing facility where innovation meets collaboration. Employees benefit from competitive salaries, attractive pension schemes, and access to professional development through LinkedIn Learning, all while enjoying a supportive culture that values diversity and inclusion. With opportunities for growth and a commitment to employee well-being, including a free onsite gym and subsidised canteen, QuidelOrtho stands out as a rewarding place to advance your career in IT.
Contact Details:
Ortho Clinical Diagnostics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Service Desk Analyst in Pencoed
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ortho Clinical Diagnostics values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ortho Clinical Diagnostics might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ortho Clinical Diagnostics!
✨Direct Apply to Ortho Clinical Diagnostics
Let's not forget to apply directly through the Ortho Clinical Diagnostics website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace EMEA Service Desk Analyst in Pencoed
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ortho Clinical Diagnostics.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ortho Clinical Diagnostics. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ortho Clinical Diagnostics
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
