IT Support Analyst

Join us in this role where you’ll be responsible for incident management, first- and second-line onsite IT support, and asset management of end-user equipment.

Welcome to IT UK & Ireland. You’ll be part of the Digital Device Support Team where you, together with your colleagues, will deliver onsite IT support to well over 1000 users located in multiple locations across the UK, primarily from our UK head office in London. As a team, we focus our efforts on supporting the entire business, ensuring that service level agreements are met, and that all IT equipment is fit for purpose.

You’ll play an important role in:

• providing onsite IT support for all end user equipment, associated software and tools, and standard Microsoft Office applications
• providing walk-in support for our employees at their workplace
• preparing IT equipment for new starters
• solving first and second-level incidents and service requests in our Service Management Systems
• securing a high level of user satisfaction by always delivering a positive user experience
• assisting other IT functions with tasks that require a physical presence for back-end infrastructure onsite and across our market footprint

To succeed in the role:

• have a technical background in IT support, or similar documented experience from a similar position in a medium to large organization
• are technically minded and used to providing technical support in relation to PCs, mobile phones, iPads, and knowledge regarding infrastructure components
• have knowledge and experience of installing laptops using SCCM, MS Office 365, Windows 11, Active Directory, Azure, MFA and support of AV systems
• have a robust profile and can work independently and prioritise tasks, when necessary
• can work in a vibrant work environment and adjust your approach accordingly

It will be part of your role to carry out site visits, when required, to support all UK users across our UK footprint.

Maybe you’ve read the above and can see you have some transferable skills, even though they don’t quite match all the points. If you think you can bring something to the team, we still encourage you to apply.

Shape the future with us. Send your application to us as soon as possible. We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we’ve found the right candidate.

As an applicant or employee, you may request reasonable work and position accommodation or adjustments via accommodation@orsted.com.

Please note that for your application to be taken into consideration, you must submit your application via our online career pages and answer the screening questions relevant for your country.