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- Tasks: Provide onsite IT support and manage incidents for over 1000 users across the UK.
- Company: Join a dynamic team at a leading tech company focused on user satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing user experiences with cutting-edge technology.
- Qualifications: Technical background in IT support and experience with various devices and software.
- Other info: Vibrant work environment with continuous learning and career advancement opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Join us in this role where you’ll be responsible for incident management, first- and second-line onsite IT support, and asset management of end-user equipment.
Welcome to IT UK & Ireland. You’ll be part of the Digital Device Support Team where you, together with your colleagues, will deliver onsite IT support to well over 1000 users located in multiple locations across the UK, primarily from our UK head office in London. As a team, we focus our efforts on supporting the entire business, ensuring that service level agreements are met, and that all IT equipment is fit for purpose.
You’ll play an important role in:
- providing onsite IT support for all end user equipment, associated software and tools, and standard Microsoft Office applications
- providing walk-in support for our employees at their workplace
- preparing IT equipment for new starters
- solving first and second-level incidents and service requests in our Service Management Systems
- securing a high level of user satisfaction by always delivering a positive user experience
- assisting other IT functions with tasks that require a physical presence for back-end infrastructure onsite and across our market footprint
To succeed in the role:
- have a technical background in IT support, or similar documented experience from a similar position in a medium to large organization
- are technically minded and used to providing technical support in relation to PCs, mobile phones, iPads, and knowledge regarding infrastructure components
- have knowledge and experience of installing laptops using SCCM, MS Office 365, Windows 11, Active Directory, Azure, MFA and support of AV systems
- have a robust profile and can work independently and prioritise tasks, when necessary
- can work in a vibrant work environment and adjust your approach accordingly
It will be part of your role to carry out site visits, when required, to support all UK users across our UK footprint.
If you think you can bring something to the team, we still encourage you to apply.
Send your application to us as soon as possible. We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we’ve found the right candidate.
IT Support Analyst employer: Orsted Germany
Contact Detail:
Orsted Germany Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online resources to get comfortable with the questions you might face.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight that. It’s a great way to demonstrate your technical abilities and problem-solving skills to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, answering those screening questions helps us understand how you fit into our team. So, get clicking!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background and relevant experience in IT support. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise with PCs, mobile devices, and software installations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Be sure to mention any specific experiences that relate to the job description.
Answer Screening Questions Thoughtfully: When you apply through our website, you'll encounter some screening questions. Take your time to answer them thoughtfully, as they help us understand your fit for the role and your approach to problem-solving.
Show Your Personality: We love a vibrant work environment, so let your personality come through in your application! Whether it’s your enthusiasm for tech or your commitment to user satisfaction, we want to see what makes you unique.
How to prepare for a job interview at Orsted Germany
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools and systems mentioned in the job description. Familiarise yourself with SCCM, MS Office 365, Windows 11, and Active Directory. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved IT issues in the past. Think about specific incidents where you provided first or second-line support and how you ensured user satisfaction. This will demonstrate your ability to handle similar situations in this role.
✨Demonstrate Your People Skills
Since you'll be providing walk-in support, it's crucial to show that you can communicate effectively with users. Practice explaining technical concepts in simple terms and think of ways to convey a positive user experience during your interview.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your ability to prioritise tasks and work independently. Prepare by thinking through how you would approach common IT support scenarios, especially those that require site visits or collaboration with other IT functions.
