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- Tasks: Lead IT service delivery, ensuring high customer satisfaction and operational excellence.
- Company: Join a global leader in IT service management with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by improving IT services and collaborating with global teams.
- Qualifications: Experience in service delivery management and strong communication skills required.
- Other info: Dynamic role with continuous improvement initiatives and a supportive team environment.
The predicted salary is between 48000 - 72000 £ per year.
Welcome to Center of Excellence Service Delivery Management. Join us in this role where you’ll work within our IT Service Delivery Management team, focusing on ensuring high customer satisfaction, stable operations, and continuous improvements by continuously engaging in close dialogue with our global stakeholders.
You’ll be part of our global Service Delivery Management team where you, together with your colleagues, will be a part of a cross‑functional, global team consisting of service delivery managers and service transition managers. As part of the global team, your focus area will be on UK operational hubs at the west coast in collaboration with colleagues taking care of the east coast, and together you will support our business in the UK, ensuring delivery of IT products and services to the business and continuously increasing the level of operational maturity. You will be working in a hybrid mode from our West Coast Hub in Barrow.
You’ll play an important role in:
- Establishing a good relationship with key stakeholders and ensuring an organisational focus on issues raised to achieve a high level of satisfaction in the delivery of IT services.
- Acting as the primary contact for the relevant business unit, addressing a wide range of IT inquiries and issues, while also enforcing and supporting IT service management disciplines.
- Continuously building and maintaining the right level of SLAs and tools.
- Establishing the necessary SLA and ensuring transparency in reporting and KPIs.
- Leading initiatives to improve operational maturity and increase the quality of IT services we deliver as an organisation, e.g., participation in tenders.
- Participating in our Change Advisory Board (CAB) to meet customer needs and protect operations, by ensuring high quality of IT related changes.
To succeed in the role, you:
- Have experience as a service delivery manager, IT management consultant, or similar, in a global organisation and at enterprise level.
- Have a consultancy mindset with the flexibility to manage a variety of tasks, combining people skills and IT knowledge, whilst keeping sight of business value in an agile environment.
- Have experience collaborating with both infrastructure and application management specialists, as well as communicating efficiently with management and specialists at different levels.
- Have excellent communication skills and a personal drive to achieve results.
- Have the ability to set the scene, provide a clear agenda, lead across various teams and to stay focused.
- Have the ability to handle pressure well, and work through resistance to get things done.
Maybe you’ve read the above and can see you have some transferable skills, even though they don’t quite match all the points. If you think you can bring something to the team, we still encourage you to apply.
Shape the future with us. Send your application to us as soon as possible. We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we’ve found the right candidate.
As an applicant or employee, you may request reasonable work and position accommodation or adjustments via accommodation@orsted.com.
Senior Service Delivery Manager in the UK employer: Orsted Asia Pacific
Contact Detail:
Orsted Asia Pacific Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager in the UK
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more you engage with others, the better your chances of landing that Senior Service Delivery Manager role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've improved service delivery or enhanced customer satisfaction in previous roles. We want to see your consultancy mindset in action!
✨Ask Smart Questions
During interviews, come prepared with insightful questions about the company’s IT service management practices. This shows you're genuinely interested and helps you gauge if the role is the right fit for you. Plus, it highlights your understanding of operational maturity!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who can bring something unique to our global team.
We think you need these skills to ace Senior Service Delivery Manager in the UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Service Delivery Manager. Highlight your experience in IT service delivery and any relevant achievements that showcase your ability to improve customer satisfaction and operational maturity.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've successfully managed stakeholder relationships and improved IT services in previous roles.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. This will demonstrate your ability to communicate effectively with various teams and stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Orsted Asia Pacific
✨Know Your Stakeholders
Before the interview, research the key stakeholders you’ll be working with. Understand their roles and how they interact with the Service Delivery Management team. This will help you demonstrate your ability to build relationships and ensure high customer satisfaction.
✨Showcase Your Consultancy Mindset
Prepare examples that highlight your consultancy mindset. Think about times when you’ve managed various tasks while keeping business value in focus. Be ready to discuss how you can adapt to different situations and provide solutions that benefit both the team and the organisation.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Given the importance of communication in this role, consider rehearsing answers to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your achievements.
✨Demonstrate Your Resilience
Be prepared to discuss how you handle pressure and resistance. Share specific examples where you’ve successfully navigated challenges in a fast-paced environment. This will show your potential employer that you can maintain focus and drive results, even under stress.
